Customer Service Representative

Overview

The Customer Service Representative role involves being the main contact point for patients and attorneys to address billing queries and resolve related issues.

About the Company

Envision Healthcare is a prominent national medical group dedicated to providing top-quality care to patients across the country. The organization embraces diversity and inclusiveness, welcoming employees from all backgrounds and communities representing a wide range of racial, ethnic, gender, sexual orientation, and economic identities.

Benefits

• Comprehensive health and welfare options including Medical, Dental, Vision, Life Insurance, Disability coverage, various Health and Dependent Care Flexible Spending Accounts (FSAs), Transportation and Parking FSAs, and Health Savings Accounts (HSAs).
• Eligibility to enroll in benefits starting from the first day of employment.
• Paid Time Off accrual, nine observed holidays, and paid family leave, with PTO accumulation ranging from 20 to 25 days annually based on position.

Primary Responsibilities

• Respond to incoming inquiries via phone from patients, attorneys, insurance providers, resolving problems and addressing questions about bills.
• Support Patient Liaison duties and related patient service issues.
• Maintain up-to-date familiarity with payer and state regulations as well as client details.
• Provide hands-on training for existing Patient Services staff and assist with onboarding new hires by demonstrating job responsibilities.
• Handle special projects and callbacks as assigned by the Department Director.
• Act as a resource contact for other patient services representatives and assist with supervisor-level calls and internal initiatives.
• Process all affidavits, subpoenas, and assist with IDG form processing.
• Adhere strictly to information systems security policies and participate in required security training, reporting issues as needed.
• Follow all company policies and perform additional duties as requested.

Qualifications and Skills

• Flexibility and a strong drive for performance, able to quickly learn and consistently meet departmental objectives and deadlines.
• Proficiency with Patient Services policies and procedures.
• Experience with Embillz billing system.
• Good knowledge of medical insurance terminology and HIPAA compliance requirements.
• Exceptional attention to detail, organizational skills, and ability to prioritize multiple tasks effectively.
• Excellent communication skills both verbal and written, with a pleasant and team-oriented demeanor.

Educational Requirements

A High School diploma or GED is mandatory for this role.

Additional Information

Envision Healthcare provides a competitive salary and a comprehensive benefits package. The company verifies employment eligibility through E-Verify and is an Equal Opportunity Employer. This position is classified under the Non-Exempt Staff General category, and the role is located within the United States with a full-time schedule.