Director, Business Development

About the Company

Founded in 1995, our dynamic global firm is dedicated to advancing medical science by bringing new therapies to those in need. With a team of approximately 3,000 passionate professionals, we prioritize our employees, clients, partners, and the quality of our work.

Job Purpose and Responsibilities

The Director of Business Development will focus on expanding our clientele within the United States. Key duties include:

• Proactively identifying and pursuing new business prospects within assigned customer accounts.
• Building and sustaining strong, lasting relationships with key decision-makers and developing comprehensive understanding of customer organizations.
• Evaluating opportunities and formulating detailed business plans and sales approaches tailored to each customer account.
• Recognizing customer needs to identify PSI solutions and propose appropriate strategies.
• Collaborating with Operations to assemble sales teams and delivering presentations while briefing team members on client culture, operational practices, and sales techniques.
• Leading the full sales cycle, from team selection for pitches to presentation delivery.
• Coordinating with Proposal Development for proposal creation and aligning with Operations on strategy and pricing.
• Managing sales follow-ups and facilitating contract finalization.
• Ensuring smooth transition to project teams by sharing customer expectations and strategies.
• Maintaining communication between project directors/managers and providing escalation support for client issues.
• Gathering input to preemptively tackle scope changes, new prospects, or dissatisfaction.
• Negotiating changes in scope with customers alongside project managers and operations.
• Maintaining high visibility and engagement within customer organizations.
• Monitoring customer satisfaction through both formal and informal channels.
• Reviewing proposals and analyzing requests for proposals and protocols.
• Attending industry events to network, arrange meetings, and follow up with prospects.
• Serving as liaison between US clients and operations teams as needed.

Required Qualifications and Skills

• Bachelor’s degree in health sciences or equivalent education and experience.
• Proven track record in sales or business development, ideally within a Contract Research Organization (CRO) or healthcare services sector.
• Between 3 and 5 years of experience in CRO sales business development.
• Proficiency using Salesforce CRM.
• Excellent communication, collaboration, problem-solving, and time management capabilities.
• Ability and willingness to travel for business purposes.

Additional Information

PSI fosters a workplace dedicated to employee growth and client focus. Note that this position is not open to candidates requiring sponsorship for work authorization now or in the future.