Stellenbeschreibung

About Belle

Belle is built around the idea that happiness and care can work together to improve health. The company focuses on preventive foot care for older adults, especially those living with chronic conditions, by sending Community Health Workers into members’ homes. These workers complete screenings and assessments that can uncover concerns early, while remote clinicians coordinate follow-up care to help avoid hospital stays and support members in staying where they feel most comfortable.

Beyond foot care, Belle is working to reshape Chronic Care Management by combining in-home preventive visits, virtual clinical oversight, and insight from data into a connected experience that feels more human and more uplifting. The organization’s goal is to bring more joy into healthcare and create better outcomes through trust and thoughtful care.

Role summary

Belle is hiring a Dispatch Support Agent to keep field operations organized, accurate, and moving efficiently each day. This position sits at the center of scheduling and communication, making sure appointments are confirmed, gaps are filled quickly, and members receive care without unnecessary delays. The role requires someone who can handle a busy, changing environment, communicate clearly with different stakeholders, and stay highly detail-focused while using scheduling tools and CRM systems.

Key responsibilities

Use waitlists and pull-forward opportunities to fill same-day and next-day openings so capacity is used effectively.
Contact members proactively to turn open slots into completed appointments.
Respond to members promptly and professionally through text and chat.
Handle live scheduling disruptions and technician callouts in real time, with the goal of reducing missed appointments through quick rescheduling.
Act as the main two-way radio contact for field technicians and help resolve issues such as delays, no-answer visits, and navigation problems.
Work closely with the Customer Success team to protect scheduled visits and limit preventable cancellations.
Record member conversations, scheduling actions, and final outcomes accurately and on time in the CRM.

Requirements

At least 2 years of experience in dispatch, scheduling, customer service, or operations.
Ability to manage several live communication channels at once, including text, chat, and radio.
Working knowledge of scheduling tools or CRM platforms, or the ability to learn them quickly.
Strong organization and the ability to coordinate many moving parts in a fast-paced setting.
Clear written communication and solid problem-solving skills.
A careful, detail-oriented approach with strong follow-through and accuracy.
Experience in mobile healthcare, home health, or telehealth operations is considered an advantage.

Benefits

Flexible remote work setup.
Competitive pay package.
Health, dental, and vision coverage.
401(k) retirement plan.
Supportive team environment with resources available to help you succeed.
Opportunity to contribute to a mission that aims to improve an industry and protect lives.

Equal opportunity and hiring information

Belle is an equal opportunity employer and makes employment decisions without regard to race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, veteran status, or any other protected status under applicable law or company policy. The company also maintains a workplace that is expected to be safe and respectful, and it does not tolerate harassment. As part of hiring, Belle performs background checks after an offer is made and uses E-Verify. Candidates must be authorized to work in the United States. If E-Verify cannot immediately confirm work authorization, the employer must provide written instructions and a chance to resolve the issue with DHS or SSA before taking any employment action, including termination. E-Verify is used only after a job offer has been accepted and Form I-9 has been completed.

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