Dispatch Executive

Overview

The role involves managing and overseeing the entire order dispatch process ensuring timely and accurate delivery of products. This includes coordination with various teams and maintaining records to support smooth operations.

Key Responsibilities

• Prepare and process customer orders for dispatch efficiently.
• Collaborate with the warehouse team to ensure proper packing and shipment readiness.
• Schedule pickups with courier and transport partners to facilitate transportation.
• Create necessary dispatch documentation such as invoices, e-way bills, and shipping labels.
• Keep precise dispatch records and continuously update shipment tracking information.
• Communicate with the sales team for updates on order status and dispatch planning.
• Monitor shipment progress actively and troubleshoot any issues related to dispatch.
• Ensure that products are dispatched adhering to the company’s quality and packaging standards.
• Manage return shipments efficiently, coordinating replacements or reverse logistics processes.
• Maintain detailed reports on stock movement and dispatch activities.
• Adhere strictly to company policies and maintain confidentiality of sensitive company data.