E-Commerce Executive

Overview

We are looking for a meticulous and proactive E-Commerce Executive to oversee and enhance our online marketplace activities. This role involves managing product details, processing orders, controlling inventory, supporting customers, and tracking sales results on various e-commerce platforms.

Key Responsibilities

• Oversee and update product listings on platforms including Amazon, Flipkart, Myntra, and company websites.
• Add new products and revise product descriptions, prices, images, and specifications.
• Monitor stock levels and work closely with warehouse teams to avoid inventory shortages.
• Handle order processing, including returns, exchanges, and refunds, ensuring smooth customer experiences.
• Respond promptly to customer queries and resolve any complaints.
• Collaborate with logistics and courier services to guarantee efficient order delivery.
• Track sales performance and manage promotional campaigns on marketplaces.
• Prepare and share sales reports daily, weekly, and monthly.
• Ensure all marketplace rules are followed and maintain the health of seller accounts.
• Analyze competitors' pricing and market developments to boost sales outcomes.

Qualifications and Skills

• A bachelor's degree in Business, Commerce, Marketing, or a related area.
• Between one and three years of experience in e-commerce operations or marketplace administration.
• Familiarity with major e-commerce platforms and seller interfaces.
• Competency in Microsoft Excel and Google Sheets.
• Strong communication skills with a focus on problem resolution.
• Good attention to detail and capability to manage multiple assignments.
• Basic knowledge of digital marketing and online sales data analytics is advantageous.

Preferred Experience

• Experience managing accounts on Amazon, Flipkart, Shopify, or similar marketplaces.
• Understanding of inventory control systems and ERP software.
• Insights into product catalog management and marketplace advertising strategies.

Compensation

Entry-level candidates can expect a monthly salary from ₹15,000 to ₹25,000, while experienced professionals may earn ₹25,000 to over ₹50,000 depending on experience and job duties.