Functional Analyst / Tier 2 Helpdesk

Overview

One Federal Solution seeks a skilled Functional Analyst / Tier 2 Helpdesk professional to support federal financial management software for a government client in Arlington, VA. This role focuses on providing advanced Helpdesk assistance for Momentum (UFMS) and FIRST applications, serving as a subject matter expert to resolve complex issues, aid system upgrades, conduct thorough testing, and sustain the effectiveness of enterprise financial platforms.

Key Responsibilities

• Deliver Tier 2 Helpdesk support specifically for the Momentum (UFMS) and FIRST financial systems.
• Investigate and fix intricate user issues while documenting solutions and detecting trends needing further attention.
• Act as a functional analyst to facilitate system enhancements and application upgrades.
• Collect, analyze, and document both business and functional requirements.
• Collaborate closely with users, developers, and IT teams throughout the software development lifecycle.
• Conduct system, regression, and user acceptance testing for updates and modifications.
• Provide support in Vendor Management processes within the financial management frameworks.
• Manage user security roles and access requests ensuring adherence to organizational policies.
• Assist in G-Invoicing processes and resolve related transaction issues within the federal finance environment.
• Create and update user guides, training manuals, and system documentation.
• Observe system functionality and advise on ways to optimize workflow efficiency and user experience.
• Maintain exemplary customer service by communicating clear technical guidance to end users.
• Engage in meetings, planning efforts, and special projects as assigned by management.

Mandatory Qualifications

• Bachelor's degree from an accredited institution.
• At least 5 years of progressive experience supporting enterprise-level financial management systems.
• Demonstrated expertise supporting Momentum (UFMS) and FIRST financial applications.
• Experience delivering Tier 2 Helpdesk or advanced functional support.
• Proven ability in performing system, regression, and user acceptance testing.
• Skill in gathering and processing business requirements.
• Experience in administering user security and managing access rights.
• Strong analytical abilities and effective problem-solving skills.
• Excellent verbal and written communication capabilities.
• Capacity to multitask effectively in a high-paced setting.
• Proficiency in Microsoft Office tools including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Background supporting financial management systems within DEA, DOJ, or other federal government agencies.
• Familiarity with G-Invoicing.
• Experience with Vendor Management modules in Momentum or UFMS.
• Work history collaborating closely with development and technical teams.
• Skills in developing user documentation and training resources.
• Awareness of federal finance policies and procedures.

About One Federal Solution

One Federal Solution specializes in providing professional services primarily in Business Intelligence, Acquisition, and Procurement with over 20 years of experience serving Defense and Civilian agencies. As a Service-Disabled Veteran-Owned Small Business, they strive to innovate and co-create solutions with government partners to achieve optimal enterprise results.