Internal Sales Representative

About James Hardie

James Hardie Industries stands as the leading global producer and marketer of premium building solutions renowned for their performance. Locally manufacturing and innovating, James Hardie supports homeowners and trade professionals in creating modern homes with durable, high-quality products that offer countless design options and long-lasting appeal.

With a wide-reaching Asian Pacific presence, our corporate culture prioritizes a "Zero Harm" environment and positive social contributions, all while fostering a mindset committed to achievement, continuous learning, and improvement.

Position Overview

We are inviting applications for a dedicated, customer-oriented Internal Sales Representative to enhance our CustomerLink team based in Penrose, Auckland. This role primarily involves delivering telephone-based customer support, ensuring the precision of order processing, and promptly handling queries. You will act as a pivotal contact for product, pricing, and technical guidance, facilitating smooth order fulfillment and outstanding customer experiences.

This full-time role operates Monday through Friday from 8:30 am to 5:00 pm, perfect for candidates who thrive under pressure, enjoy problem-solving, and prioritize exceptional service.

Key Responsibilities

• Deliver timely, precise customer service over the phone, sharing product, pricing, and technical details.
• Accurately log and oversee customer orders via SAP, ensuring punctual completion.
• Respond to enquiries within one hour and handle customer credits within 24 hours.
• Maintain excellent accuracy standards, minimize order-entry mistakes, and manage calls effectively.
• Utilize Salesforce to manage cases and maintain comprehensive customer interaction records.
• Conduct monthly outbound calls to Key Account clients to reinforce relationships and discover new opportunities.
• Identify potential upsell chances and suggest valuable product enhancements.
• Assist in running promotional campaigns and collect customer feedback for ongoing improvement.
• Partner with Sales, Logistics, Technical, and CustomerLink teams to resolve issues promptly and provide outstanding support.

Qualifications and Experience

• At least two years of experience in customer service, internal sales, or call center environments, ideally with high-volume exposure.
• Proficiency in SAP systems is mandatory; familiarity with Salesforce or other CRM/ERP platforms is beneficial.
• Strong communication skills capable of translating complex technical information into clear messages and building rapport.
• High accuracy in data input, order handling, and problem-solving skills.
• Ability to troubleshoot, identify client needs, and propose effective solutions.
• Composure and professionalism when handling fast-paced or stressful scenarios.
• Certificates or diplomas in Customer Service, Business, Sales, or Contact Centre Operations add value.
• Advanced Microsoft Office skills including Outlook, Excel, and Word, with aptitude for quickly assimilating new software.

Employee Benefits & Additional Information

• Opportunity to grow with a globally stable manufacturer of building products.
• Eligibility to participate in a company bonus scheme.
• Discounts on company products.
• Paid Primary and Secondary Parental Leave without minimum service conditions.
• Annual influenza vaccinations provided.
• Structured rewards and recognition programs.
• Paths for both international and domestic career development and advancement.
• Access to thousands of free learning modules via James Hardie University for self-improvement.
• Employee Assistance Programs available to employees and their immediate families.