Manager 2 - Central Program Franchise Operations

About Zepto

Established in 2021 by Stanford dropouts Aadit Palicha and Kaivalya Vohra, Zepto is among India’s fastest expanding e-grocery platforms, recently valued at $1.4 billion after a Series-E funding round worth $200 million from prominent global investors. Headquartered in Mumbai and operational across 10 major cities with a team of over 1000 employees, Zepto delivers 5000+ products including fresh produce, daily essentials, dairy, and hygiene items to Indian households within 10 minutes. Leveraging advanced technology and an optimized delivery network, it is transforming India’s $600 billion grocery market. The company also offers a cafe menu featuring coffee, tea, and related items.

Role Overview

The Central Program Manager for Franchise Operations will be positioned in Bangalore and play a critical role in sustaining Zepto's rapid growth trajectory and long-term vision spanning 5 to 10 years. This role requires versatility in solving diverse, complex operational challenges across verticals and geographies. Core attributes include strong problem-solving aptitude, curiosity, adaptability, and the ability to lead by stepping in during challenges and stepping back once resolved. Candidates must be comfortable navigating ambiguity, exhibit intellectual humility, and bring innovative approaches.

Key Responsibilities

• Analyze both operational and financial metrics to uncover patterns and offer actionable recommendations.
• Develop and maintain dashboards, reports, and forecasting tools to aid strategic decisions.
• Collaborate across teams including Operations and Product to enhance processes while ensuring data integrity.
• Track important KPIs, investigate deviations from plans, and suggest corrective measures.
• Assist with incentive program design, budgeting efforts, and special projects focused on scaling business efficiency and growth.
• Lead efforts to automate and standardize reporting and planning workflows.

Qualifications and Skills

• Demonstrated analytical expertise with proficiency in Python, SQL, and spreadsheet applications.
• Experience in creating and managing data visualization dashboards.
• Strong intellectual curiosity and eagerness to continuously learn.
• Ownership mindset, treating Zepto’s success as a personal venture.
• Customer-experience focused operational approach.
• Ability to thrive in a fast-paced environment, managing multiple stakeholders effectively.
• Excellent communication skills and capability to work independently.