Member Relations Manager - U.S. Based Remote Position

About Common App

Common App is a national nonprofit organization committed to enhancing access, equity, and integrity in college admissions. Annually, it supports over one million students—including a third who are first-generation—as they apply to more than 1100 diverse member colleges and universities through its free online application platform.

Role Overview

The Member Relations Manager acts as a trusted advisor to a portfolio of member institutions, guiding them on how to leverage Common App's features to meet strategic aims. As the main contact throughout the application cycle, responsibilities include sharing tailored best practices, analyzing member-specific data, imparting industry insights, and ensuring a seamless partnership experience.

Key Responsibilities

• Advise assigned member colleges and universities on maximizing Common App benefits to achieve their goals.
• Serve as the primary liaison during the application year for all member-related communications and support.
• Provide tailored guidance on application configurations and member-specific requirements.
• Share industry trends, data analytics, and relevant information to support members.
• Ensure smooth operational collaboration and address member concerns proactively.

Requirements

• Must reside within the United States.
• Willingness to travel for biannual Common App retreats.
• Bachelor's degree or equivalent combination of education and experience.
• 2 to 4 years of experience in customer or member services.
• Background in higher education environment.
• Excellent verbal and written communication, presentation, and attentive listening skills.
• Strong organizational capabilities with meticulous attention to detail for managing multiple accounts.
• Ability to quickly adopt new technologies and translate technical concepts clearly to varied audiences.
• Understanding of organizational structures and processes to effectively educate team members and partners.
• Highly collaborative mindset with capability to work independently as well as part of a team.
• Professional, approachable demeanor facilitating quick rapport building via various communication channels.
• Proficient with Google Suite applications.
• Member-focused approach emphasizing exceeding expectations and resolving issues promptly.

Preferred qualifications include knowledge of Common App systems, confident public speaking skills, analytical expertise, familiarity with Salesforce and Acuity Scheduling tools, and experience in project or account management.

Compensation and Benefits

The salary range for this position is $59,000 to $65,520 annually. Common App operates as a virtual-first workplace valuing work-life balance and offering comprehensive benefits including:

• Paid Time Off (PTO), seven fixed company holidays, and nine floating holidays (prorated by start date).
• Monthly mental health days and sick leave.
• Virtual-first support including choice of PC or Mac laptop, optional external monitors and accessories, office setup stipend, monthly remote work and mobile stipends.
• Competitive market-based salaries with performance bonuses.
• 403(b) retirement plan with 5% company contribution plus 5% matching and a 3-year vesting schedule.
• Medical, dental, vision insurance options effective from hire date, including Health Savings and Flexible Spending Accounts.
• Virtual clinic access, life and disability insurance, and options to purchase additional coverage.
• Annual professional development budget and internal growth opportunities.
• Employee assistance programs, will preparation, travel assistance, payroll-deducted pet insurance, and family account for password management software.

Additional Information

Common App strives to maintain a diverse, collaborative environment fostering personal growth and creative input from staff members.

Application Process

Interested applicants should submit a resume and cover letter along with salary expectations. Common App emphasizes security during recruitment and warns against fraud attempts such as unsolicited payment requests or demands for financial information.

Protection Against Recruitment Scams

• No job offer is made without an interview.
• No fees for processing documents or equipment purchases.
• No requests for banking or credit card details.
• No redirection to third parties for visa or documentation procurement.

Applicants are encouraged to report suspected scams to the Federal Trade Commission or state attorney general.