Onboarding Specialist

About Cin7

Recognized as NZ Hi-Tech Company of the Year 2023, Cin7 is a rapidly expanding global software firm dedicated to providing innovative inventory management solutions for modern product sellers. Our platform aids businesses in efficiently managing inventory across multiple sales channels worldwide.

Role Overview

As an Onboarding Specialist, you will play a crucial role in delivering exceptional service to customers implementing the Cin7 solution. You will oversee the entire onboarding process from initial setup and integration to training and quality assurance, ensuring clients maximize the benefits of our software for their business operations.

Key Responsibilities

• Lead the customer onboarding lifecycle, coordinating implementation and integration efforts.
• Develop detailed scoping documents and project plans to guarantee timely delivery and seamless solution integration.
• Build and maintain trusted relationships with customers through professional and dependable communication.
• Facilitate efficient data migration, offering practical workarounds tailored to customer workflows.
• Provide effective training resources via help site content, videos, and direct meetings.
• Assist clients with installing supplementary applications that support integration of Cin7 products.
• Troubleshoot and resolve technical issues promptly during onboarding.
• Evaluate implementation effectiveness against established performance metrics.
• Create and maintain technical documentation for the company knowledge base.
• Collaborate with development teams on client-driven software modifications and manage deployment.
• Achieve performance targets and additional duties as assigned by management.

Candidate Profile

• Proven experience in customer service and project coordination, capable of handling over 10 simultaneous onboarding projects.
• Excellent communication and conflict management abilities.
• Highly dependable with a professional attitude and ability to work autonomously.
• Customer-centric mindset with passion for customers’ success.
• Strong organizational skills and initiative to drive multiple projects forward concurrently.
• Technical aptitude to troubleshoot problems and implement system changes.
• Background or familiarity with supply chain, wholesale/retail backend, warehouse or inventory management, shipping, and third-party logistics.
• Working knowledge of SQL, HTML, and CSS.

Employee Benefits

• Hybrid work model allowing 3 remote work days per week.
• Opportunity to work fully remote for 30 days every six months from any global location.
• Paid day off to celebrate your birthday.
• Company-wide Global Wellness Day holiday.
• Comprehensive health insurance fully covered by the employer.
• Monthly social events with complimentary refreshments.
• Discounted gym membership and local dining offers.
• Employee referral bonuses.
• Casual dress code.
• Modern office facilities with recreational amenities including pool table, table tennis, PS5, and coffee machines.

Compensation

The salary range for this position is between 65000 and 75000 New Zealand Dollars annually.

About Cin7’s Mission

Cin7 empowers product businesses by streamlining inventory and supply chain management processes across multiple locations and channels. Our platform integrates with over 500 systems to facilitate receiving, selling, and shipping operations, helping clients thrive in a competitive digital marketplace.

Diversity and Inclusion

We are committed to creating an inclusive workplace respecting all forms of diversity. Hiring and promotion decisions are made without discrimination on any protected characteristics. We encourage authenticity and individuality among our team members.

Recruitment Process

AI technology may assist early stages of hiring by reviewing applications and detecting inconsistencies, but final decisions are made by human recruiters to ensure fairness and accuracy. Applicants may inquire about data handling practices upon request.