Operational Efficiency Lead

About RiteChoice Rx

RiteChoice Rx is an expanding independent pharmacy group that works alongside Community Health Centers across Pennsylvania. By participating in the 340B Drug Pricing Program, the organization helps make medications and pharmacy services more affordable for underserved patients.

The company is hiring an Operational Efficiency Lead to improve and coordinate centralized pharmacy support activities that contribute to prescription growth, better patient access, stronger reimbursement, and consistent operational performance across multiple locations.

This is a senior, high-visibility position that blends pharmacy operations, data analysis, process improvement, revenue-focused initiatives, and people leadership.

Role Summary

The Operational Efficiency Lead will guide the Operational Efficiency Team and build strategies that strengthen workflows, increase prescription volume, improve reimbursement outcomes, and help the 340B program perform effectively.

The role works closely with pharmacy leadership, health center partners, pharmacists, technicians, and corporate stakeholders to uncover improvement opportunities and implement solutions that can scale across the pharmacy network.

The ideal candidate brings a strong analytical mindset, a proactive approach, collaborative working style, and a genuine interest in using pharmacy operations to improve both patient outcomes and business performance.

Key Responsibilities

Lead centralized pharmacy support operations and monitor progress on work queues, projects, and service targets.

Build and implement process improvements that streamline workflows and reduce turnaround times.

Track team output, productivity, and service levels, while coaching and developing staff members.

Create strategies to support 340B program performance, including utilization analysis, compliance-related reporting, and capture-rate improvement.

Work with pharmacy and health center stakeholders to expand the reach and value of 340B services.

Design initiatives that grow prescription volume, strengthen patient retention, and improve medication adherence.

Support reimbursement enhancement, formulary optimization, and other financial performance initiatives without compromising patient care.

Oversee operational areas such as prior authorizations, refill handling, patient outreach, transfer opportunities, reimbursement reviews, claim optimization, patient profile maintenance, referral management, and provider-based pharmacy programs.

Use operational and financial data to identify trends, generate reports, and build dashboards that support leadership decisions.

Standardize workflows across locations, assess new tools and technologies, and ensure adherence to pharmacy rules, payer requirements, and internal policies.

Serve as a strategic partner to pharmacy managers and corporate leadership, provide monthly performance updates, and act as the escalation point for operational issues that affect workflow or revenue.

Contribute to the launch of new pharmacy sites, services, and operational programs, while helping build strong and scalable support teams.

Qualifications

Candidates should have at least 3 years of experience in pharmacy operations, pharmacy management, healthcare operations, or a similar area.

Experience with the 340B Drug Pricing Program is required.

A solid understanding of pharmacy billing, reimbursement, and payer processes is important.

The role also requires experience leading projects, teams, or operational initiatives, along with strong analytical and problem-solving ability.

Excellent written and verbal communication skills are needed, as well as strong organization and time management.

Applicants should be comfortable using pharmacy software and Microsoft Office tools, and able to work independently while collaborating across departments.

Additional Information

This is a full-time, onsite role based in Philadelphia, Pennsylvania.

No stipend or salary details were provided in the source material.