Operations Manager

About Allies of Skin

Established in 2016 by founder and formulator Nicolas Travis during his recovery from severe facial injuries, Allies of Skin is committed to developing highly effective skincare solutions that support ongoing skin renewal and recovery at any life stage. Utilizing "supercharged clinicals"—potent concentrations of clinically validated ingredients—our products deliver enhanced benefits by leveraging the skin's natural regenerative capabilities to maintain optimal condition beyond normal expectations.

Role Overview

The Operations Manager acts as the key operational interface between the brand and its external Third-Party Logistics (3PL) warehouse partners. This position ensures smooth, precise, and compliant warehouse functions for inbound and outbound activities across direct-to-consumer (D2C) e-commerce and business-to-business (B2B) retail sectors. Critical responsibilities include sustaining service quality, resolving operational issues, driving continuous improvements, and offering transparent operational insights to leadership.

Key Responsibilities

• Oversee daily functioning of domestic and international 3PL warehouses, ensuring adherence to service agreements, standard operating procedures, quality benchmarks, and safety protocols.
• Lead regular meetings with 3PL providers and assist with quarterly business reviews, including preparation and follow-ups.
• Monitor and analyze 3PL performance metrics such as shipping speed, order picking accuracy, and backlog status, escalating concerns when necessary.
• Implement initiatives to enhance processes such as receiving, picking, packing, kitting, and managing returns.
• Manage daily order processing for D2C and B2B channels to ensure timely order release, processing, and dispatch.
• Address discrepancies, chargebacks, shortages, and routing challenges related to B2B shipments, ensuring retailer compliance.
• Collaborate closely with Customer Service and Sales teams on prioritization, handling exceptions, and escalation management.
• Provide consistent updates on order fulfillment status including open orders, shipped orders month-to-date, and backlog risks.
• Support month-end closing activities with sales order postings and fulfillment reporting.
• Coordinate inbound/outbound shipments, inter-warehouse transfers, and B2B shipments.
• Ensure compliance and document support for international import-export operations.
• Work alongside freight forwarders to monitor shipments and resolve transit issues.
• Administer operational workflows within ERP, WMS, and order management platforms.
• Assist with enhancements, testing, and documentation of systems and processes including SOPs and work instructions.
• Maintain precise operational tracking, documentation, and reporting to aid leadership decisions.
• Perform additional duties as assigned.

Qualifications

• 5 to 7 years' experience in operations, order fulfillment, warehousing, or logistics, specifically involving 3PL coordination.
• Background in beauty, consumer packaged goods (CPG), ecommerce, or omnichannel fulfillment environments.
• Bachelor's degree or equivalent practical experience.
• Excellent communication skills for collaborating with internal teams and external partners.
• Strong proficiency in Excel; familiarity with ERP and Warehouse Management Systems (experience with Microsoft Business Central is advantageous).
• Capability to fulfill essential job functions with or without accommodations.
• Ability to work autonomously in a dynamic, fast-moving, and sometimes ambiguous context.
• Excellent time management, prioritization, and accountability for business outcomes.
• Proactive problem-solving aptitude coupled with consistent and clear communication.

Benefits

• Competitive annual salary in the range of $90,000 to $120,000 (Los Angeles, CA area)
• Comprehensive medical, dental, and vision insurance coverage
• Flexible work arrangements with hybrid options, generous paid time off, paid holidays, and an additional paid day off for your birthday
• 401(k) retirement plan with company match
• Exclusive product discounts for employees
• An inclusive, innovative, and collaborative company culture