Operations Supervisor

Position overview

PNC is looking for an Operations Supervisor to join its Wire Administration team. The role is fully remote, with the selected person based in one of these locations: Cleveland, Ohio; Pittsburgh, Pennsylvania; Denver, Colorado; or Dallas, Texas. The company emphasizes a collaborative, inclusive workplace where employees are respected, supported, and encouraged to contribute to business success.

The regular schedule is Monday through Friday from 11:00 AM to 7:00 PM EST. AAP certification is preferred, and hands-on ACH experience is also desired.

This role may be approved for remote work only in certain geographic areas. If approved, the job must be performed from a quiet, secure, and confidential home workspace. The employer may also require occasional in-office attendance depending on business needs. PNC will not sponsor work visas for this position and will not participate in STEM OPT.

What you will do

• Lead daily operations activity, ensure transaction and process execution is completed correctly, and manage direct reports on the operations team.
• Take accountability for business outcomes, support team members with escalated matters, and process or reconcile transactions of different risk levels and financial values while following established procedures.
• Work with internal teams, external customers, and third parties to resolve escalations and complete transactions as needed.
• Coach and develop team members, while also leading team meetings and continuous improvement discussions.
• Advise service partners and customers, support process-improvement efforts, update standard operating procedures when needed, and contribute to projects or lead them where appropriate.
• Review transactions and reports to spot exceptions, monitor quality, maintain compliance, and oversee risk-reduction activities while ensuring procedures are complete and accurate.

Manager expectations

As a people manager at PNC, the role is expected to support inclusion, model company values, help drive change, deliver results, and develop talent by setting a high bar for team and customer performance.

Experience and qualifications

This level typically does not require a college degree, but related experience or product knowledge is needed to perform the core responsibilities. The position generally requires at least 3 years of relevant experience. In place of a degree, a combination of education, job-specific certification, and experience, including military service, may be considered. No certification or license is required.

Pay and incentives

The base salary range for this role is $45,375 to $75,625. Pay may vary based on location, market conditions, skills, experience, and education. This position is eligible for incentive compensation based on company, business, and/or individual performance.

Benefits

Depending on eligibility, full-time employees may receive medical and prescription drug coverage with a Health Savings Account option, dental and vision plans, life insurance for employees and spouse/child, short- and long-term disability coverage, a 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, backup child or elder care, adoption/surrogacy/doula reimbursement, educational assistance including some fully paid programs, and a wellness program with financial incentives.

Paid time off may include maternity and/or parental leave, up to 11 paid holidays per year, 9 occasional absence days per year unless a law says otherwise, and 15 to 25 vacation days per year depending on career level and years of service.

Application timing

This opening is generally expected to remain posted for two business days starting 07/07/2026, though business needs may extend the posting period.

Accessibility and equal opportunity

Applicants who need help with the hiring process can request accommodations by email or phone. All accommodation details are kept confidential and used only to support reasonable accommodations. PNC states that it provides a workplace that is inclusive and accessible, with reasonable accommodations for applicants and qualified individuals with disabilities.

PNC also states that it is an equal opportunity employer and does not discriminate based on race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected categories.

Legal and compliance notice

This position is subject to Section 19 of the Federal Deposit Insurance Act, and for any registered role, the SAFE Act and/or FINRA rules may also apply. These rules restrict hiring people with certain criminal histories.

Privacy notice

California residents are directed to the California Consumer Privacy Act privacy notice to understand how personal information may be used or disclosed during the hiring process.