People & Operations Manager

About the Role

About Fresh is looking for a People & Operations Manager who will act as a trusted advisor to the leadership team, ensuring the organization's values-driven culture and effective HR functions are deeply integrated across the nonprofit. This role handles the entire employee journey from hiring and onboarding to performance management, while also managing internal operations, executive assistance, and board relations for a fully remote, nationally dispersed team.

Key Responsibilities

• Partner with leaders to translate strategic visions into effective people operations and a vibrant values-based culture.
• Lead the creation and management of annual performance review processes and broader performance management systems.
• Manage the relationship with Justworks PEO, ensuring compliance with employment laws across states where staff reside.
• Maintain and update employee resources including the handbook, training programs, and internal knowledge bases.
• Facilitate professional growth by identifying training opportunities, recommending tools, and overseeing associated budgets.
• Organize in-person team meetings and retreats to foster connection.
• Optimize onboarding and offboarding workflows.
• Design and analyze employee engagement and satisfaction surveys regularly.
• Implement and manage productivity tools and processes, integrating emerging technologies such as AI where appropriate.
• Support administrative and HR functions for fiscally sponsored initiatives.
• Oversee procurement of devices and office supplies with IT security collaboration.
• Coordinate travel and event logistics for the executive team.
• Simplify subscription payments, expense processes, and manage insurance policies.
• Collaborate closely with CEO and COO on board relations, including planning quarterly meetings, preparing materials, maintaining governance documentation, and supporting recruitment.
• Lead or assist special organizational events such as fundraising functions and other priority projects as assigned.

Required Experience and Skills

• Minimum of three years in HR at a small, remote-first nonprofit with employees spread across multiple states.
• In-depth knowledge of HR principles, multi-state employment law, compliance, performance management, and cultivating strong internal cultures.
• Experience working with Professional Employer Organizations (PEOs).
• Familiarity with nonprofit Board of Directors support and coordination.
• Background in event planning for internal meetings and public-facing fundraisers.
• Understanding of nonprofit fiscal sponsorship and related governance structures.
• Proven project management abilities, managing complex priorities with timely communication and professionalism.
• Strong organizational skills and meticulous attention to detail.
• Excellent verbal and written communication capabilities.
• Self-directed and productive in a remote work environment with minimal oversight.
• Proficiency using HR platforms, project management software, and Microsoft 365 tools (SharePoint, Teams), with the ability to adapt swiftly to new technologies.
• Committed to the mission of food justice and health equity.
• Dedicated to fostering a healthy organizational culture, psychological safety, and leading diversity, equity, inclusion, and justice initiatives.

Preferred Qualifications

• Experience in the Food as Medicine sector.
• Professional in Human Resources® (PHR) certification.
• Hands-on experience implementing and managing Applicant Tracking Systems (ATS).
• Skilled in developing and interpreting employee survey data.

Personal Qualities

• Proactive self-starter with ownership mindset.
• Effective problem solver focused on solutions.
• Comfortable adapting to changing environments and ambiguity.
• Collaborative team player with strong interpersonal abilities.
• Values-driven, upholding equity, dignity, and respect.
• Possesses humor and poise during pressure.

Compensation and Benefits

• Salary range between $83,000 and $105,000 annually, dependent on experience.
• Fully remote work anywhere within the United States.
• Four-day workweek schedule.
• Company-covered health, dental, and vision insurance.
• 401(k) plan with 3% employer contribution.
• 15 paid holidays plus a two-week winter organizational shutdown.
• 15 days of PTO accrued annually, plus 5 sick days, 2 volunteer days, and 12 weeks of paid parental leave.
• Annual professional development stipend of $1,400.
• Annual wellness stipend of $2,000 to support overall wellbeing.
• Company-provided laptop.

Additional Information

About Fresh is fully committed to equal opportunity employment, encouraging applications from diverse candidates including those with various abilities and backgrounds. Applicants must have legal work authorization in the USA; visa sponsorship is not offered.