Process Trainer - Life Insurance

About the Role and Organization

PolicyBazaar is India's top insurance marketplace aimed at making financial safety accessible to over a billion families. With significant backing from renowned investors and a massive yearly visitor base, the company leads in life and health insurance sales through digital channels, holding a significant market share. This position, situated in Hyderabad, is within the Learning & Development team focused on the Life Insurance segment.

Key Responsibilities

• Conduct comprehensive induction and new hire training sessions covering core insurance principles, company products, systems, and workflows.
• Perform targeted refresher and upskilling trainings by identifying process gaps, auditing accuracy, and providing floor support to enhance efficiency and quality.
• Deliver training on regulatory compliance including IRDAI guidelines, anti-money laundering, data privacy, and ethical selling standards.
• Develop and regularly update various training materials such as manuals, SOPs, presentations, process maps, job aids, and assessments.
• Simplify complex life insurance product details like Term Plans, ULIPs, Endowments, Annuities, Riders into clear training content.
• Maintain training materials reflecting changes from product updates, underwriting adjustments, and system enhancements.
• Design and administer Process Knowledge Tests and certification exams to assess and certify learner readiness prior to floor deployment.
• Support new hires during on-the-job training phases with coaching, monitoring, and issue resolution.
• Evaluate training effectiveness through metrics like batch learning progression, PKT scores, first contact resolution, and operational accuracy.

Qualifications and Desired Expertise

• A bachelor's degree in Business Administration, Commerce, Finance, or a related discipline is required.
• Professional insurance certifications or adult education qualifications are advantageous.
• Between 2 to 5 years of experience as a Process Trainer specifically within the Life Insurance sector, including insurtech, third-party administration, BPOs, or direct insurers.
• In-depth familiarity with life insurance processes such as pre-underwriting, policy issuance, underwriting guidelines, servicing, claims (death, critical illness, surrender), persistency, and renewals.
• Excellent facilitation capabilities including presentation, public speaking, and classroom control in both physical and virtual settings.

Success Metrics

• High percentage of trainees passing certification tests on first attempt.
• Low operational error rates and strong quality performance during new hire nesting periods.
• Consistently strong process knowledge test scores post-training.