Program Operations Analyst

Position Overview

The Program Operations Analyst role is responsible for delivering comprehensive analytical, coordination, and operational assistance to the FDA’s program leadership team across multiple mission areas within the Center for Tobacco Products. This position functions within a two-person support unit to manage meeting coordination, conduct research, prepare detailed reports and briefing content, update activity trackers, promote process improvements, and ensure smooth daily program operations.

Key Duties and Responsibilities

• Oversee daily program operations spanning various FDA functional initiatives.
• Organize meetings, working groups, conferences, and stakeholder events by managing scheduling, logistics, agenda setting, documentation, notes taking, and follow-up actions.
• Perform research, compile data, analyze results, and contribute to the preparation of reports, presentations, briefing materials, and formal written recommendations.
• Maintain comprehensive activity logs, schedules, status updates, and action item trackers to ensure project momentum.
• Document business processes, standard operating procedures, workflows, and operational guidelines.
• Facilitate coordination among internal government staff, contractor teams, and external stakeholders.
• Develop professional correspondence, presentations, briefing packages, and official communications.
• Track action items, record issues and decisions, and ensure timely resolution of follow-up actions.
• Organize and manage digital files, records, and relevant reference materials.
• Assist leadership in coordinating initiatives and preparing materials for meetings and executive-level discussions.
• Support continuous improvement by identifying process efficiencies and documenting suggested enhancements.
• Execute additional analytical, coordination, and operational tasks as needed.

Qualifications and Skills

• Bachelor’s degree required.
• Minimum of two years professional experience in business operations support, program coordination, government agencies, consulting, public health, healthcare, regulatory fields, or related sectors.
• Strong written and verbal communication capabilities.
• Exceptional organizational skills with an ability to juggle multiple priorities effectively.
• Proven experience in coordinating meetings, maintaining documentation and trackers, and supporting cross-functional teams.
• Robust analytical and problem-solving abilities.
• Experience producing reports, presentations, briefing materials, and documents geared toward executive audiences.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Capability to obtain and sustain a Tier 2 (Moderate Risk) background investigation clearance.

Preferred Experience

• Previous work supporting federal government agencies, healthcare organizations, public health efforts, or regulated industries is advantageous.