Project Coordinator/Administrator

About the Role

SERVPRO of New Hanover seeks a meticulous Project Coordinator/Administrator to serve as the essential communication link between customers and project teams at the Wilmington location. This role involves coordinating project requirements, maintaining organization throughout project lifecycles, and providing support for colleagues. Ideal candidates will be proactive, well-organized, and excel in customer service.

Key Responsibilities

• Facilitate clear and effective communication regarding project status with customers and involved stakeholders.
• Oversee daily progress of projects including monitoring, auditing, and managing work-in-progress items.
• Examine and validate documentation related to job sites for accuracy.
• Partner closely with Project Managers to ensure comprehensive and precise documentation from project initiation through completion.
• Coordinate and assist other departments when necessary.
• Manage incoming calls and job dispatching efficiently.

Requirements and Qualifications

• Possession of a high school diploma or GED is preferred.
• Minimum of one year experience in customer service or office administration.
• Proven ability to handle multiple tasks simultaneously while maintaining a strong attention to detail.
• Proficiency with relevant computer software applications.

Physical Demands and Competencies

This position predominantly involves sedentary office work within a dynamic environment. Occasional filing duties require the ability to lift files, access filing cabinets, and perform bending or standing as needed. Completion of a background check compliant with applicable laws is necessary.

Compensation and Benefits

• Hourly wage ranging from $23 to $25, commensurate with experience.
• 401(k) retirement plan with employer matching.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and opportunities for training and development.
• Career advancement prospects and professional growth support.

Additional Information

All staff are employed by and under the sole supervision of an independently owned SERVPRO franchise and are not employees or agents of SERVPRO Industries, LLC or the franchisor. Equal opportunity employment is provided without discrimination based on protected characteristics.

If you are motivated to contribute positively in a collaborative environment helping customers restore and repair their homes and businesses, join this committed team.