Relationship Manager - Priority Banking

Job Overview

The key objective is to develop, expand, and oversee a portfolio of affluent clients by offering personalized services, building strong relationships, presenting relevant financial products, maximizing profitability, and ensuring customer loyalty.

Key Duties and Responsibilities

• Expand and handle the priority customer portfolio while driving sales of CBI First products and encouraging cross-selling among current and prospective clients.
• Conduct financial need assessments to understand client requirements, both financial and non-financial.
• Complete portfolio reviews and financial audits for clients within specified timelines.
• Meet revenue targets and grow sales and portfolio metrics across diverse products such as investments, term deposits, CASA, mortgages, credit cards, and bancassurance.
• Deliver on customer promises and uphold the bank’s brand standards.
• Maximize value from priority clients by providing wealth management offerings.
• Protect the bank from potential financial losses.
• Reduce customer attrition through high-quality service.
• Lead and ensure success of customer experience events held within the region or centers.
• Achieve targeted customer satisfaction levels.
• Offer comprehensive banking services ensuring prompt and effective handling of customer requests.
• Resolve client issues efficiently without escalation.
• Carry out additional related duties as assigned by management.
• Implement diverse business acquisition and relationship enhancement strategies.
• Proactively address and resolve customer complaints in a timely manner.
• Work closely with internal and external experts to provide tailored wealth solutions.
• Perform KYC checks and monitor for suspicious activities to protect bank and clients.
• Comply with bank policies, audit requirements, and central bank regulations.
• Maintain the highest standards of integrity and ethics.
• Stay professionally competent through certifications and ongoing training.
• Support and participate in marketing events, seminars, and promotions.
• Collaborate with branch managers and segment heads to achieve business goals.
• Manage all relationships in the portfolio including risks related to money laundering, terrorism financing, and sanctions.
• Act in CBI’s best interest by identifying concerns related to clients’ personal or financial conduct.
• Ensure timely completion of audit-related actions, with required approvals if delayed.
• Take responsibility for closing or limiting business relationships where necessary to mitigate risk.
• Meet external compliance requirements and deadlines diligently.
• Handle internal compliance requests according to policies and timelines.
• Ensure high quality of client onboarding documentation to reduce account closures within six months.

Qualifications

• Bachelor's or master's degree in any discipline.
• Banking diploma or relevant financial certification.

Experience Requirements

• At least five years of advancing experience in retail and priority banking focusing on relationship management, client acquisition, and sales success.

Additional Skills

• Proficiency in identifying client needs and cross-selling bank products.
• Strong knowledge of the UAE market including regulatory and cultural aspects.
• Excellent networking and stakeholder engagement abilities.
• Outstanding communication, presentation, and negotiation skills to develop lasting client relationships.
• Goal-oriented with ability to manage multiple priorities and achieve challenging targets.