Store Assistant

About PACK & SEND Australia

PACK & SEND Australia is a reputable name in the rapidly expanding e-commerce logistics and parcel delivery industry. The company provides customers with a wide selection of transportation and packaging options across various sales channels, allowing for flexibility and choice. Their services are delivered through an extensive network comprising Retail Service Centres, Logistics Fulfillment Centres, a Call Centre, online courier booking platforms, and e-commerce retail integrations. This infrastructure enables PACK & SEND to offer customized logistics solutions to diverse clients ranging from e-commerce businesses, government departments, large and small enterprises to individual customers, managing shipments from single parcels to high-volume regular consignments.

Role Overview

The Store Assistant position, based in Perth, WA, is a full-time on-site role at PACK & SEND. The incumbent will oversee daily store operations which include customer service at the counter, offering advice on packing and shipping, and managing booking processes both in-store and online. Tasks involve handling parcels and freight, preparing packaging materials, labeling and documenting shipments with accuracy, and supporting inventory and stock control activities. The role requires coordination with logistics partners, upkeep of a clean and organized store environment, and support for retail sales campaigns and promotional efforts. Additional responsibilities include basic administrative duties, adherence to safety and compliance standards, and fostering a positive, customer-centered workplace atmosphere.

Qualifications and Requirements

• Effective communication and customer service capabilities to engage with diverse clients professionally and helpfully.
• Experience or willingness to learn retail sales techniques to assist in-store transactions, upselling, and promoting PACK & SEND services.
• Strong organizational abilities to handle multiple bookings, maintain accurate documentation, and keep the store and packing areas orderly.
• Commitment to participate in training sessions covering new systems, procedures, safety protocols, and knowledge sharing with teammates.
• Basic computer skills with familiarity or comfort using point-of-sale and online booking software.
• Physical capability to safely lift and handle parcels following manual handling guidelines.
• Previous experience in logistics, retail, or warehousing is beneficial but not essential.
• Dependability, meticulous attention to detail, and a customer-focused mindset.