Store Manager - Atlanta

About Catbird

Catbird is a renowned jewelry and gift destination with over two decades of history, known especially in New York City. Featuring a unique selection from prominent New York designers and its own ethically produced line, Catbird’s Brooklyn workshop uses conflict-free materials and meticulous craftsmanship. The company is committed to local manufacturing, inclusivity, and sustainable business practices, embodying core values around community, diversity, quality, and respect.

Role Overview

The Store Manager at Catbird’s Atlanta location leads all retail operations with a focus on driving sales, nurturing the team, and enhancing customer experiences. Responsibilities include coaching staff, enforcing store policies, and partnering with area and marketing managers to support events and business growth.

Responsibilities

• Coach, train, and develop the retail staff to uphold high customer service standards.
• Create and maintain training plans for new hires and ongoing team learning.
• Stay updated and communicate company policies, product information, and operational procedures.
• Analyze and plan sales objectives to meet monthly and quarterly targets.
• Collaborate with Area Managers and marketing teams to organize in-store events.
• Support staff in handling customer service challenges and escalations with diplomacy.

Qualifications

• Minimum of 3 years’ experience in retail leadership.
• Proven ability to manage teams of 10 to 25 employees effectively.
• Strong prioritization skills, especially in busy retail environments.
• Flexibility with scheduling, including weekend availability and location adjustments.
• Experienced with staff scheduling and Google office suite tools (Docs, Sheets, Pages).
• Background in jewelry retail or clienteling is advantageous.
• Commitment to customer service, with over half of managerial time dedicated to floor presence.
• Physical capability to handle retail demands such as standing long hours, light lifting, and manual tasks.

Employee Benefits

• Healthcare coverage starting after 30 days; 75% of medical premiums paid by employer, including partial coverage for children; also dental and vision insurance.
• 15 vacation days, 7 sick days, and an additional day off during the employee’s birthday month.
• 401(k) plan with profit sharing and safe harbor contributions available after one year, invested in socially responsible funds.
• Annual professional development stipend of $200 plus learning opportunities.
• Paid time off on major holidays, with double pay for store employees.
• Weekly open studio hours for jewelers and managers to develop skills and personal projects.
• Parental leave offering 20 weeks, including 12 weeks fully paid.
• The Catbird Giving Fund donates at least 1% of sales to nonprofits aligned with equality and social justice.
• Generous employee discounts and transit benefits, such as pre-tax MetroCards and discounted bike memberships.
• Regular team bonding events and an inclusive, casual workplace culture.