Strategic Account Manager - Trilogy (Remote)

Role Overview

The enterprise renewals field is evolving to emphasize leveraging AI for administrative automation, freeing professionals to concentrate on strategic tasks. This position uniquely combines managing top-value customer accounts at Trilogy with partnering alongside Fiona, an AI-driven renewals assistant that handles preparation, analysis, contract management, and routine communications. Your main responsibilities focus on high-level executive coordination, commercial strategies, complex negotiations, and decision-making elements beyond AI's current capabilities. Each renewal engagement you manage contributes to enhancing Fiona's AI learning and operational improvements.

Key Responsibilities

• Drive renewal negotiations and maintain executive relationships for multi-million dollar, long-term enterprise contracts.
• Work collaboratively with Trilogy's AI renewals agent to refine its functionality, relying on your domain expertise and customer insights.
• Analyze customer metrics such as health indicators, product usage, commercial background, and risk exposure to proactively secure beneficial renewal results.
• Utilize Salesforce and AI-enhanced workflows to ensure accurate forecasting, quickly identify risks, and prioritize human intervention for maximum impact.
• Transform knowledge from client interactions into scalable system improvements that increase process efficiency over time.

Exclusions

• No involvement with manual renewal paperwork, administrative tracking, or routine tasks.
• This role does not manage transactional renewals or smaller business accounts.
• It excludes responsibilities related to new customer acquisition or traditional sales commission targets.
• The job does not include software development, AI model creation, or large team management.

Required Qualifications

• Proven hands-on experience managing enterprise renewal or customer retention for B2B software portfolios with individual accounts exceeding $100,000 annual recurring revenue.
• Consistent leadership over quarterly retention or net revenue retention goals, maintaining at least 90% performance across multiple periods.
• Personal accountability for complex, multi-year renewals with values starting at $1 million.
• Experience implementing AI-powered tools within enterprise renewals, customer success, or sales operations.
• Advanced proficiency with Salesforce or comparable CRM platforms, with specialization in forecasting, risk analysis, and pipeline management.
• Exceptional skills in executive communication, commercial negotiation, and relationship management.
• Capability to work productively in a global remote setup.

Preferred Skills

• Experience in optimizing AI workflows and business logic based on client interaction data.
• Background in enterprise SaaS, cloud technologies, or subscription-based software industries.
• Ability to integrate contract data, customer health, support tickets, and product use metrics to guide renewal approaches.
• A systems-oriented mindset and demonstrated success streamlining commercial operations through automation.

About Trilogy

Trilogy has facilitated hundreds of software companies through its platform for over thirty years, renowned for talent acquisition, technology innovation, and business incubation. The firm prioritizes simple, customer-centric designs and modern cloud-based technological architectures, fostering a work environment aimed at career growth and excellence.

Employment Details

This is a full-time remote role requiring 40 hours weekly, offered as a long-term contractor position through Crossover. The compensation is $100 per hour, accumulating to an estimated $200,000 annually based on 50 working weeks each year. Payment is made on a weekly basis.