Team Leader

Role Overview

As a Team Leader, you will lead by example, ensuring your team is equipped to maintain smooth operations throughout the shift. Your role includes upholding high standards and ensuring customer satisfaction at all times.

About the Company

Become part of Hungry Horse, a vibrant pub brand that unites families and friends. Whether it’s sports events, family gatherings, after-work drinks, or social tournaments, our pubs offer a welcoming atmosphere and a strong community spirit supporting local causes.

Additional Benefits

• Competitive salary and pension contributions to support your financial future.
• Opportunities for career development across well-recognized brands, with comprehensive training and apprenticeship programs at every stage.
• Generous discounts: 33% for yourself and 15% for family and friends across all company brands, plus 50% for you and 25% for loved ones at Greene King Inns and hotels.
• Access to a free employee assistance program covering mental health, well-being, financial, and legal support.
• Family-friendly enhanced maternity and paternity leave policies.
• Recognition as a Menopause Friendly Employer.
• A referral reward scheme offering up to £1,500 for successful friends you recommend.
• Wagestream service for early wage access.
• Additional retail discounts including up to 30% off at Superdrug and exclusive offers with Three Mobile.

Key Responsibilities

• Delivering exceptional, memorable customer experiences consistently.
• Stepping in for management when required to resolve issues and maintain operational flow.
• Coordinating the team to ensure efficient and seamless service during busy periods.
• Ensuring the bar environment is safe, compliant with legal standards, clean, and swiftly handling any arising issues.

Candidate Requirements

• Strong attention to detail, ensuring every drink meets quality standards.
• Exemplary role model in delivering outstanding customer service and a warm welcome to every guest.
• Quick thinking and adaptability to manage challenges during high-pressure shifts.
• A positive, proactive attitude and effective team collaboration skills.
• Proficient spoken and written English to maintain safety standards and understand allergen controls.