Team Member - Risk Systems

Role Overview

The Team Member - Risk Systems position focuses on overseeing and enhancing collection processes within the organization. This role involves monitoring delinquent accounts, ensuring adherence to collection strategies, managing system configurations, and ensuring compliance with regulatory standards.

Key Responsibilities

• Oversee the inflow of overdue accounts into the collection platforms to ensure timely action.
• Confirm all accounts are categorized correctly and managed as per established collection protocols.
• Liaise with relevant departments to resolve system discrepancies or issues promptly.
• Plan and implement testing for new collection methods to improve recovery rates.
• Manage invoice payments and track budgeting for collection operations.
• Gather and clarify requirements from stakeholders regarding the collection system functionalities.
• Collaborate with internal teams and external vendors to align system projects with organizational objectives.
• Track project timelines and address risks or obstacles that may impact delivery.
• Configure collection systems to effectively implement strategic initiatives.
• Regularly review and fine-tune collection strategies to ensure optimal performance.
• Handle, resolve, and escalate any system-related issues while monitoring productivity impacts.
• Maintain thorough documentation in line with internal and regulatory standards.
• Update documentation to reflect system or vendor evaluation changes.
• Record all changes or configurations applied to collection systems.
• Respond to queries related to documentation, audit logs, and compliance requirements.

People Management

This role does not involve managing personnel.