Temporary Accommodation Officer

About the role

Redditch Borough Council is seeking a skilled and proactive Temporary Accommodation Officer to support a busy temporary accommodation service in North Worcestershire. The post sits within a customer-focused council environment where service quality and community impact are central priorities.

This position is an important frontline role, responsible for making sure households experiencing homelessness are placed into safe and appropriate temporary accommodation. You will also serve as a main point of contact between residents and the homelessness team.

Key responsibilities

• Visit temporary accommodation properties regularly to check their condition, occupancy, and overall compliance.
• Carry out inspections to confirm that properties meet health and safety standards.
• Spot maintenance problems, disrepair, or safeguarding concerns and escalate them when needed.
• Manage occupation charge accounts and take the appropriate action when required.
• Help with placements by checking whether accommodation is suitable for each household.
• Keep clear and accurate records of visits, inspections, and any follow-up work, while working to performance targets.
• Work alongside the team leader and homelessness team in placement decision-making.
• Support vulnerable households and refer them to relevant statutory or voluntary services where necessary.
• Track occupancy levels and report any unauthorised use or breach of agreement.
• Cooperate with both internal teams and outside agencies.
• Assist with move-on planning and efforts to reduce long-term dependence on temporary accommodation.

Requirements

• Previous experience in temporary accommodation, tenancy management, or a related housing role is essential.
• Ability to understand and apply homelessness legislation and temporary accommodation duties is essential.
• Strong written and verbal communication skills.
• Confidence in handling vulnerable clients and difficult situations.
• Strong attention to detail and consistent record-keeping.
• Ability to organise workload effectively in a field-based role.
• A full UK driving licence, or the ability to travel between properties, is required.

Additional information

This role is mainly based out in the field because of the day-to-day demands of the service.

Benefits

• Local government pension scheme.
• Annual leave starting at 25 days plus bank holidays, pro-rated where applicable.
• Flexible working arrangements where suitable for the role.
• Employee Assistance Programme.
• Access to an employee benefits platform with discounts on high street shopping, leisure activities, holidays, salary sacrifice schemes, and more.

Application details

The closing date for completed applications is 5 July 2026 at midnight.

For more information, candidates may contact Sam Wilkes, the recruiting manager, on 07984 082789 or by email at Sam.wilkes@bromsgroveandredditch.gov.uk. Recruitment enquiries may also be sent to recruitment@bromsgroveandredditch.gov.uk.

An attached job description and person specification document is available for this role.