Warehouse Supervisor

Company Overview

Riverside Natural Foods Ltd., a Canadian family-owned and globally active company, is dedicated to making a positive impact on the world. As a B-Corp certified and Triple-Bottom Line enterprise, Riverside produces nutritious snack brands like MadeGood and GOOD TO GO. The company fosters values such as teamwork, humility, respect, ownership, adaptability, grit, and fun.

Riverside aims to double its business by 2027 and invites motivated individuals to join and contribute to this ambitious goal, offering opportunities for personal success and development.

Position Summary

The Warehouse Supervisor will manage daily warehouse activities involving raw materials, packaging, and finished goods within a food manufacturing setting. Responsibilities encompass overseeing inbound and outbound logistics, including receiving, dock-to-stock movement, put-away, picking, staging, and shipping. The role demands adherence to safety standards, GMP compliance, and maintaining stringent inventory accuracy aligned with production needs. The supervisor will utilize Warehouse Management Systems (WMS), ERP solutions such as SAP, and advanced Excel skills to monitor KPIs and implement continuous improvements in warehouse efficiency, layout, and service quality.

Key Responsibilities

• Lead the promotion and maintenance of a safety-first culture, executing safety discussions, investigating incidents, and implementing corrective measures.
• Ensure strict compliance with GMP, food safety protocols, and regulatory requirements; prepare warehouse for audits.
• Plan and coordinate the scheduling and execution of receiving, dock operations, put-away, replenishment, picking, staging, and final shipments.
• Maintain product flow discipline ensuring segregation, labeling, traceability, and quality control at every stage.
• Manage cycle counts and reconcile inventory discrepancies to uphold high accuracy levels.
• Accurately record RM (raw materials), packaging, and finished goods transactions within WMS/ERP systems with complete, auditable documentation.
• Supervise safe operation and upkeep of forklifts, reach trucks, and other material handling equipment, verifying operator training and certifications.
• Regularly monitor, analyze, and publish performance indicators such as inventory accuracy, pick accuracy, fill rate, dock-to-stock time, and cycle count completion; initiate continuous improvement projects to optimize quality, service, and cost.
• Lead, mentor, and develop warehouse team members, offering feedback and training on standard operating procedures and equipment usage.
• Promote effective teamwork, communication, and disciplined shift handovers.
• Coordinate cross-functionally with Production, Procurement, Quality, Finance, and Engineering teams to align operations, remove bottlenecks, and contribute to strategic planning including capacity and space utilization.

Qualifications

• Minimum of three years’ supervisory experience in warehouse roles within food manufacturing environments.
• Proficiency with Warehouse Management Systems and Enterprise Resource Planning tools such as SAP, alongside advanced Excel capabilities (including lookups, pivot tables, charts).
• Knowledge of food manufacturing regulations and standards including BRC, CFIA, HACCP, SQF, and GFSI.
• Preferred post-secondary education in Supply Chain, Logistics, Operations, or equivalent field experience.
• Experience with audit readiness processes, corrective action plan implementation, and returnable container management (e.g., CHEP).

Skills and Competences

• Deep understanding of warehouse KPIs and ability to convert data insights into actionable steps.
• Exceptional planning, prioritization, and problem-solving skills in fast-paced, dynamic settings.
• Professional and clear communication skills enabling effective collaboration across departments and shifts.
• Attention to detail with strict adherence to SOPs and documentation accuracy.
• Coaching ability to enforce safety, quality, and service standards within teams.

Work Environment and Conditions

• Primarily an on-site role in a manufacturing warehouse involving physical activity such as standing, walking, and lifting per safety practices.
• Flexible to accommodate varied shift patterns, extended hours, and weekend work during peak and urgent operational periods.
• Ability to manage high-pressure situations and operational surges while maintaining compliance and service standards.

Compensation and Additional Information

The salary range for this position is CAD 70,000 to CAD 80,000 per year, commensurate with experience, skills, and education. Riverside Natural Foods promotes transparency and fairness in compensation aligned with organizational equity.

Company Culture and Values

• Values-based culture emphasizing respect, teamwork, resourcefulness, and fun.
• A flat organization structure enabling broad access across all levels from founders to staff.
• Encouragement of personal development, career progression, and continuous learning supported by formal training programs.
• Commitment to gratitude and recognition despite being a growing business.
• Expectations for employees to act as brand ambassadors, uphold product quality, and consistently deliver value to customers.

Benefits and Opportunities

• Comprehensive benefits coverage fully paid by Riverside.
• Retirement savings plan matching (RRSP/401k matching).
• Eligibility for participation in the company’s Profit Sharing Plan.
• Access to Employee-Led Resource Groups focusing on mental health, sustainability, diversity, women's and LGBTQ+ rights.
• Career development programs including Riverside University and tuition reimbursement.
• A work environment promoting open communication aligned with company values.

Application Process

Qualified candidates are encouraged to apply by submitting a resume referencing the job title. Riverside Natural Foods is committed to inclusivity and accessibility and will provide accommodations during the interview process upon request. Only shortlisted candidates will be contacted. Recruitment processes may utilize technology-assisted tools for application review, but final hiring decisions are made by company staff.