Assistant Manager - Planner

Job Overview

The Assistant Manager - Planner will be responsible for utilizing workforce management systems and analytical tools to effectively forecast and plan resources. This role demands strong analytical abilities to interpret complex data sets and derive meaningful insights that support operational goals.

Key Responsibilities

• Operate and leverage workforce management software, forecasting applications, and analytics platforms such as Excel, Power BI, and Tableau.
• Analyze data trends to inform planning decisions with actionable recommendations.
• Communicate clearly and collaborate effectively across various teams and stakeholders.
• Lead, motivate, and provide coaching to team members to foster professional growth.
• Organize and prioritize multiple tasks efficiently in a dynamic and time-sensitive environment.
• Maintain high standards of accuracy and attention to detail in all assignments.

Preferred Skills and Knowledge

• Understanding of contact center operations and customer service best practices is advantageous.