Call Centre Agent

Overview

ReWorks Solutions is seeking a dedicated Call Centre Agent to join their expanding healthcare division. This full-time remote position operates on US business hours, requiring availability from 9:00 AM to 5:00 PM EST, with a flexible rotating shift schedule that includes weekends as needed. Compensation will be paid in South African Rand (ZAR).

Primary Responsibilities

• Answer inbound customer calls with professionalism and promptness.
• Manage appointment scheduling tasks, including booking, rescheduling, and confirmation.
• Respond to client inquiries and provide high-quality customer support.
• Accurately input and update client information within internal systems.
• Coordinate and communicate any changes in appointment schedules effectively.
• Maintain precise records to support service delivery.
• Collaborate effectively with team members to ensure a smooth and positive client experience.

Candidate Requirements

• Proven experience in call centre roles is mandatory.
• Experience in customer service within dynamic and fast-paced environments.
• Fluent English communication skills with a clear and neutral accent.
• Strong competency in data entry and computer use.
• Exceptional attention to detail and accuracy.
• Professional etiquette when conducting telephone conversations.
• Capability to multitask and maintain performance under pressure.
• Flexibility to work in rotating shifts, including weekends.
• Availability to commence work immediately.

Additional Information

Fraud Advisory: ReWorks Solutions clarifies that they will never request any form of payment during hiring processes, nor require candidates to visit offices in person as part of recruitment. Official communications will only be sent from a verified ReWorks Solutions email domain. Candidates are advised to confirm any suspicious outreach directly with the company.