Customer Care Representative

About Ruggable

Ruggable is an innovative, direct-to-consumer e-commerce company headquartered in Los Angeles, California, known for its patented washable rug technology that is transforming the home décor sector. The company showcases a strong track record of profitable growth and values a dedicated team committed to delivering outstanding results and an exceptional customer experience. Our mission is to empower customers to live vibrantly with attractive and functional products. If you have a passion for consumer goods, e-commerce, and dynamic startup environments, this role is a great fit.

Role Overview

We are seeking four enthusiastic full-time Customer Care Representatives to join our team. The role involves engaging with customers from North America predominantly through phone, chat, and email. Candidates should have prior experience in customer service phone interactions, exhibit a positive demeanor, and thrive in a busy, team-oriented setting.

Key Responsibilities

• Represent Ruggable as the primary point of contact for consumers, ensuring excellent service across phone, chat, and email channels.
• Provide prompt, comprehensive responses to customer questions about topics such as orders, returns, cancellations, exchanges, and product suggestions.
• Maintain expert knowledge of our product line, website, inventory, and features to confidently address customer inquiries.
• Escalate issues to management when necessary and suggest improvements to enhance customer satisfaction.
• Collaborate closely with team members, sharing resources and strategies to improve overall team efficiency.

Qualifications

Essential skills and qualities:

• Strong written and verbal communication abilities.
• Genuine passion for helping customers and resolving their issues.
• Capability to handle inbound requests across multiple platforms with empathy and engagement.
• Ability to succinctly summarize and escalate complex matters.
• Proficiency in spreadsheet software such as Google Sheets or Microsoft Excel.
• Team-oriented mindset with a strong sense of responsibility and attention to detail.
• Self-motivated multitasker able to manage various responsibilities effectively.

Preferred experience:

• Background in omnichannel consumer packaged goods (CPG) organizations.
• Familiarity with e-commerce platforms such as Shopify and Zendesk, including industry best practices.

Compensation and Benefits

• Starting hourly wage of $17.50.
• Full-time commitment of 40 hours per week.
• Employer offers a 401K plan with matching contributions up to 3% of base salary.

Equal Opportunity & Additional Information

Ruggable is proud to maintain an inclusive workplace and is an Equal Employment Opportunity employer embracing diversity. Applicants based in California should review pertinent information for residents of that state. Please note that unsolicited resumes from recruitment agencies are not accepted, and the company disclaims responsibility for any associated fees.