GRAMO
Customer Relationship Manager
Kolkata, West Bengal, India · Jornada completa
Sé el primero en postularte
- Experiencia
- Cualquier
- Salario
- INR 15,000 – INR 25,000 / month
- Vacantes
- 1
- Al corriente
- Hace 2 horas
- Modo de trabajo
- En la oficina
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the Role
Golden Refrigeration Co. is hiring a diligent and results-driven Customer Relationship Manager to oversee the entire back office functions at our BOSCH Service Centre in Kolkata.
Key Responsibilities
- Managing AMC (Annual Maintenance Contract) renewals and timely follow-ups
- Providing customer relationship management and support
- Monitoring and pursuing outstanding payments
- Scheduling and booking service calls efficiently
- Assigning tasks to technicians and conducting daily progress reviews
- Handling customer complaints and ensuring resolution
- Preparing MIS reports, entering data, and managing documentation
- Coordinating office administration tasks to ensure smooth operations
Candidate Requirements
- Previous experience in an AC or home appliance service centre is preferred
- Excellent communication and customer interaction skills
- Proficiency in MS Excel, email handling, and basic computer operations
- Demonstrated ability to follow up persistently and work autonomously
Salary & Location
The offered compensation ranges from ₹15,000 to ₹25,000 per month based on experience. The position is based in Kolkata, West Bengal.
Additional Information
Applicants may reach out via call or WhatsApp at 9147310642 for inquiries.