- Experiencia
- Cualquier
- Salario
- 17 USD – 17 USD / hora
- Vacantes
- 1
- Al corriente
- Hace 3 horas
- Modo de trabajo
- Trabajar desde casa
- Reanudar
- Se requiere solicitud
Descripción del trabajo
Role Overview
We are seeking a diligent Customer Service Representative to join a prominent service provider in a fully remote capacity, operating during Eastern Standard Time hours. This position emphasizes a one-call resolution approach to ensure top-notch support for both internal and external clients.
Key Responsibilities
- Professionally managing inbound calls with empathy and attentiveness.
- Investigating and resolving customer inquiries by utilizing available resources.
- Informing callers about options to facilitate immediate and effective resolution.
- Occasionally conducting outbound calls for surveys and follow-up purposes.
- Adhering strictly to CMS guidelines and company policies.
Qualifications and Experience
- Strong communication abilities paired with active listening skills.
- Capability to handle multiple tasks efficiently while maintaining organization.
- A customer-centric approach and positive attitude.
- Prior experience in call center or customer service environments is advantageous.
Compensation and Work Conditions
- Hourly wage of $17.18, paid via W2 with accompanying benefits.
- Scheduled Monday through Friday from 8:00 AM to 6:00 PM EST.
- Provision for a 30-minute lunch and two paid 15-minute breaks to promote wellbeing.
- Remote work flexibility allowing you to operate from home comfortably.
Additional Benefits
- Encouraging team atmosphere with comprehensive training and clear guidance.
- Chance to contribute meaningfully and make a significant impact.