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Customer Support Executive
Angelic Infotech Private Limited
Jaipur, Rajasthan, India · Jornada completa
Sé el primero en postularte
- Experiencia
- Hasta 1 año
- Salario
- INR 15,000 – INR 20,000 / month
- Vacantes
- 1
- Al corriente
- hace 1 hora
- Modo de trabajo
- En la oficina
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the Role
Suncrypto, a prominent cryptocurrency trading platform, is inviting applications for the position of Customer Support Executive. This role demands a committed individual with strong communication prowess and problem-solving capabilities to deliver outstanding support to our clients.
Key Responsibilities
- Quickly and effectively addressing customer questions and concerns through email, chat, and phone communications.
- Offering precise information about Suncrypto's platform features, products, and services.
- Diagnosing and resolving technical issues and account-related problems faced by customers.
- Forwarding complex problems to the relevant internal departments when required.
- Upholding a courteous and professional attitude during all customer interactions.
- Assisting in the creation and update of knowledge resources such as FAQs and help articles.
- Keeping abreast of evolving trends and regulations in the cryptocurrency market.
Candidate Requirements
- Experience ranging from zero to one year in customer support or similar domains.
- Strong verbal and written communication skills along with interpersonal abilities.
- Foundational knowledge of cryptocurrency concepts.
- Excellent problem-solving skills.
- Capability to operate efficiently in a fast-moving work environment.