Document Coordinator

About American Financing

American Financing is a rapidly growing national mortgage lender recognized for innovation and customer focus. As a family-owned business, they emphasize efficiency and a supportive work environment, highlighted by awards such as Denver Post Top Workplace and Inc. 5000 Fastest-growing Private Company.

Job Overview

The Document Coordinator serves as the central contact to collect necessary documents for refinancing, ensuring all paperwork is submitted accurately and promptly while maintaining a professional and courteous relationship with customers throughout the process.

Responsibilities

• Reach out to customers to request and secure required documents, ensuring accuracy and timeliness.
• Communicate proactively via email and text to follow up on document submissions or needed acknowledgments.
• Monitor the loan pipeline to track the timely progression of files to subsequent stages.
• Educate customers on the significance of document requests and assist with submission processes such as portals or email.
• Adhere strictly to communication protocols, organizational policies, and confidentiality standards.
• Coordinate with multiple departments to verify document requirements and ensure proper processing of disclosures.
• Collaborate with team members to enhance the efficiency of the document collection workflow.
• Preference given to candidates local to the Aurora, CO area.

Qualifications and Skills

• Experience in mortgage processing with a solid understanding of the loan lifecycle.
• Proven ability to meet or surpass daily and monthly targets while delivering exceptional customer service.
• Previous customer support or client service experience, such as in call centers or collections.
• Strong skills in phone communication and active listening.
• Excellent adaptability to various customer personalities and situations.
• Outstanding communication and presentation abilities.
• Capability to multitask, prioritize tasks, and manage time efficiently.
• High school diploma required.
• Familiarity with CRM software and related practices.
• Bilingual in English and Spanish is an added advantage.

Compensation and Benefits

The position offers a base salary of $45,000 annually, supplemented by performance bonuses. Employees receive a comprehensive benefits package including medical, dental, vision coverage, 401(k) plan, paid time off and holidays, long-term disability insurance, paid maternity and bonding leave, and fully equipped workstations.

Additional Information

American Financing Corporation is committed to Equal Opportunity Employment. The employer does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other legally protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Applicants are advised of their rights under federal employment laws, as outlined in the Department of Labor's Know Your Rights notice.