Engineer / Senior Engineer - Sales

Overview

KONE values innovation and collaboration, fostering an engaging work environment that honors individual contributions. Sustainability and ethical business conduct are deeply embedded in our culture, emphasizing mutual respect, trust, and recognition of outstanding performance. We provide varied experiences and growth opportunities to support both career advancement and personal wellbeing.

Key Responsibilities

• Build and nurture customer relationships within the designated territory proactively.
• Lead solution selling efforts early in project lifecycles by collaborating with architects, developers, consultants, and other key influencers to ensure KONE’s offerings fulfill customer needs and deliver value throughout the product lifecycle, considering the full KONE portfolio.
• Promote and demonstrate the advantages of KONE’s digital products to stakeholders.
• Expand KONE’s market presence and strengthen relationships within existing customer bases.
• Identify and communicate leads and sales opportunities to the wider sales team, facilitating cross-selling initiatives.
• Ensure customer satisfaction by addressing complaints collaboratively with the KONE team.
• Maintain accurate customer and contact records within the CRM system.
• Generate leads, opportunities, orders, and contracts aligned with sales budgets and pricing strategy.
• Identify customer needs and design tailored solutions.
• Set appropriate market pricing for each offered solution responsibly.
• Coordinate with Customer Solutions Engineering to obtain technical expertise during tendering for complex cases, adhering to local policies.
• Organize pre-tender and pre-booking reviews, ensuring seamless Sales-to-Operations handover with complete and precise details.
• Communicate site readiness requirements to customers and ensure inclusion in contracts.
• Verify that customer orders align with negotiated terms, including quality and safety expectations.
• Manage accountability for projects up to the order booking stage.
• Ensure correct project classification at the decision point for tender commencement.
• Support financial processes related to payment collection.
• Execute personal sales plans via proactive and consultative customer engagements.
• Gather market intelligence about competitors and industry trends from field activities.
• Provide timely and accurate sales reports.
• Document comprehensive details of sales opportunities, tasks, visits, including outcomes and reasons for wins or losses.
• Ensure CRM data integrity for all opportunities.

Additional Information

KONE is committed to creating a workplace culture that encourages employee involvement and open sharing of ideas to foster growth and trust among colleagues. We prioritize sustainability and ethical practices as part of our daily operations.