Events Supervisor

Role Overview

The Events Supervisor oversees the day-to-day coordination of entertainment and logistics for a range of assigned events, including venue rentals and regular programs. This role leads staff, checks work quality, and makes sure operations follow city policies, procedures, customer service standards, and professional expectations. The position also handles more technical and complex assignments within the events function.

Job descriptions are meant to describe the main responsibilities of the position and may not cover every task that may be assigned.

Key Responsibilities

• Arrange, schedule, and manage client bookings for event venues.
• Deliver a strong customer service experience to support successful facility rentals and event execution.
• Work with city vendors to keep facilities maintained through repairs and cleaning.
• Plan workloads, assign duties, supervise, review, and support staff handling event logistics for a variety of events and daily programs.
• Set service methods and schedules for artistic support, determine resource requirements, and coordinate with management on staffing and resources.
• Help develop policies and procedures, track compliance, and suggest updates to improve standards and operations.
• Recommend and help implement goals, objectives, policies, and procedures approved by management.
• Plan and coordinate events and daily programs, review and manage contracts with contractors, and ensure contract compliance.
• Oversee upkeep and repairs for event facilities and recreational equipment, and approve purchases for equipment and supplies.
• Handle complex assignments for the team, including securing sponsorships from private-sector and media partners for events.
• Collaborate with outside agencies and neighborhood associations while preparing for events, including contract review and negotiation support.
• Take part in hiring event staff, arrange training, address performance issues, and carry out disciplinary processes when needed.
• Supervise box office operations and daily programs when required.
• Serve as Manager on Duty for selected events as needed.
• Assist with assigned event budgets, including recommendations and expenditure monitoring.
• Prepare operational, analytical, and statistical reports.
• Attend professional meetings and keep up with current trends and innovations in event planning.
• Perform other related duties as assigned.

Qualifications

• Associate’s degree in business, marketing, communications, psychology, sociology, theatre/fine art, public relations, education, or a closely related field.
• At least 5 years of experience in event or program planning.
• At least 1 year of supervisory or lead-level experience.
• Education and experience that meet the minimum requirements may be considered on a year-for-year basis.
• Bilingual English/Spanish ability is preferred.
• Must have a valid New Mexico Driver’s License, or be able to obtain one within 90 days of hire.
• Must obtain a City Operator’s Permit (COP) within 6 months of hire.

Working Conditions

This is an office-and-field position that involves travel between sites and occasional exposure to bad weather. The schedule may include odd shifts, weekends, and holidays. The role also requires extended periods of walking, standing, and sitting, as well as lifting up to 50 lbs.

Additional Information

The job summary and listed duties are intended as a general guide and may not include every responsibility associated with the role.