Hostess

Role Overview

The Hostess serves as the initial point of contact for guests, tasked with fostering a warm, inviting, and professional atmosphere. This position is essential for ensuring a seamless guest flow, overseeing reservations, and enhancing the luxury dining experience.

Key Responsibilities

• Greet guests warmly with professionalism and friendliness.
• Efficiently handle reservations, manage guest lists, and allocate tables accordingly.
• Guide guests to their seating, provide menus, and share information on specials or promotions.
• Respond promptly and courteously to guest inquiries, requests, and complaints.
• Work in coordination with waitstaff and management to facilitate smooth seating and service operations.
• Maintain the reception and waiting areas clean, well-organized, and welcoming.
• Monitor guest waiting times and professionally manage their expectations.
• Assist with special arrangements for VIP clients or events as necessary.
• Keep accurate records of reservations, guests' preferences, and special occasions.
• Handle incoming phone calls, emails, and manage online reservations effectively.
• Generate reports related to reservations, guest feedback, and occupancy trends as required.
• Maintain adherence to luxury service standards, including etiquette and presentation.
• Comply with company policies, and uphold health, safety, and hygiene regulations.

Qualifications and Experience

• Between one to three years of experience as a Hostess, Receptionist, or in Guest Relations within upscale restaurants, luxury hotels, or fine-dining establishments.
• Strong communication, interpersonal, and customer service capabilities.
• Professional appearance, polished demeanor, and confidence in guest-facing interactions.
• Ability to perform effectively under pressure in a busy environment.