Information Technology Field Engineer
Riyadh, Riyadh Province, Saudi Arabia · Jornada completa
Sé el primero en postularte
- Experiencia
- 2–3 años
- Salario
- —
- Vacantes
- 1
- Al corriente
- Hace 3 horas
- Modo de trabajo
- En la oficina
- Educación
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
- Elegibilidad
- Open to qualified applicants; Saudi nationals are particularly encouraged to apply.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Position Overview
We are seeking a dedicated IT Field Support Engineer to become part of our IT department. The successful candidate will excel at resolving technical problems and delivering outstanding end-user assistance. This position involves supporting hardware and software such as desktops, laptops, printers, and enterprise applications, while diagnosing and fixing issues related to hardware, software, operating systems, and networks to guarantee prompt solutions and smooth user interactions.
Key Responsibilities
- Deliver front-line technical assistance for desktops, laptops, printers, and other user hardware.
- Identify and resolve issues with hardware, software, operating systems, and basic networking.
- Provide support for enterprise software and aid users with application-related problems.
- Record, monitor, and handle incidents and requests using the organization's ITSM platform.
- Refer more complex technical problems to specialized teams as necessary.
- Install, configure, and upkeep IT hardware and software components.
- Ensure quick resolution of support tickets in line with established service standards.
- Maintain thorough documentation of incidents, their solutions, and ongoing support operations.
- Offer courteous and user-centered technical support to all end users.
Qualifications and Requirements
- A bachelor's degree in Computer Science, Information Technology, or related discipline is preferred.
- Possess 24 to 36 months of experience in IT support, desktop support, or similar roles.
- Strong expertise in Windows OS as well as troubleshooting desktops and laptops.
- Experience with printer support, enterprise applications, and foundational networking knowledge.
- Knowledgeable in using ITSM or service desk tools for managing incidents and service requests.
- Exceptional problem-solving, diagnostic, and communication abilities.
- Capable of managing priorities and working autonomously in a dynamic environment.
- Applications from Saudi nationals are especially welcome.