Junior Operations Executive

Job Overview

We are seeking a meticulous and proactive Operations Executive to join our team based in Dubai. The role involves overseeing transaction monitoring, responding to client inquiries, collaborating with internal departments, and ensuring efficient transaction processing alongside excellent client service.

Primary Responsibilities

• Monitor, verify, and approve transactions in compliance with company policies and regulatory standards.
• Address client questions regarding transaction status, payment delays, failed transactions, and receipt of funds by beneficiaries.
• Liaise with internal teams and banking partners to facilitate transaction investigations and resolve issues.
• Provide professional responses to clients through email and other communication methods.
• Dispatch regular updates on transaction statuses and engage in follow-up communications with clients.
• Maintain and update Excel or Management Information System (MIS) logs to record all client queries, complaints, transaction issues, and their resolutions.
• Ensure all client matters are tracked, resolved accurately, and documented thoroughly.
• Promptly escalate urgent or unresolved issues to appropriate internal teams.
• Maintain accuracy, confidentiality, and operational efficiency throughout daily tasks.

Candidate Requirements

• Educational qualification: Bachelor's degree in B.Com, BBA, BBM, BA, MBA, or related banking/finance fields.
• Open to fresh graduates enthusiastic to start their career.
• Strong verbal and written English communication abilities.
• Basic understanding of banking, remittance, payment operations, or financial services is preferred.
• Intermediate proficiency in MS Excel and everyday computer applications.
• Exceptional attention to detail and ability to tackle problems effectively.
• Capable of juggling multiple responsibilities in a dynamic, fast-paced setting.

Bonus Skills

• Previous experience in customer support, banking operations, or payment processing considered advantageous.
• Familiarity with transaction monitoring and compliance procedures is preferred.
• Strong coordination and diligent follow-up capabilities.

Compensation

The salary range for this position is between 2000 to 2500 AED per month.