Logistics Manager

About SimPL Freight Solutions

SimPL Freight Solutions specializes in simplifying transportation management for companies with significant freight movement needs. We serve clients ranging from automotive to food industries, focusing on seamless coordination of shipments, management of carrier partnerships, shipment tracking, and continuous improvement of logistics processes. Our approach is proactive, responsive, and accountable, aiming to prevent issues, maintain open communication, and optimize operational outcomes.

Role Summary

The Logistics Manager will oversee at least one major customer account, managing all aspects of shipment coordination. This role requires a proactive mindset to identify and solve logistics challenges, leadership skills to direct team members, and strong communication with customers to ensure outstanding service delivery. Candidates who take ownership, are motivated, collaborate effectively, and meet individual and organizational goals will thrive.

Key Responsibilities

• Cultivate robust relationships with customers and the primary carriers supporting assigned accounts.
• Collaborate closely with Account Managers to exceed client expectations consistently.
• Lead and encourage team members to maintain high levels of performance.
• Ensure all shipments for designated accounts are successfully transported and resolve escalated operational problems.
• Leverage the Transportation Management System (TMS) for effective freight lifecycle management, maintaining precise and complete data.
• Negotiate carrier contracts and establish strong partnerships with transportation providers.
• Handle escalated issues such as claims and breakdowns promptly.
• Analyze trends related to shippers, receivers, and carriers and propose improvements.
• Support team growth by providing training, assigning tasks, tracking progress, setting goals, offering guidance, motivation, and corrective feedback.

Required Qualifications

• Minimum one year of experience in transportation or logistics combined with a high school diploma or GED.
• At least one year of experience managing customer accounts.
• One year of supervisory experience in a related setting.
• Bachelor's degree in supply chain management, logistics, transportation, or related areas is preferred but not mandatory.
• Proficient in MS Office 365 applications including Excel, SharePoint, and PowerPoint.
• Experienced with industry platforms such as TruckStop, DAT, Highway, and Carrier 411.
• Familiar with Transportation Management Systems.

Skills and Competencies

• Strong customer service focus with a sense of urgency.
• Fast and effective decision-making under pressure while multitasking.
• Sound judgment to avoid problems and address them when they occur.
• Self-driven and motivated to succeed with minimal supervision.
• Team player comfortable in a dynamic environment.
• Positive attitude and professional integrity.
• Ability to persuade, motivate, and influence stakeholders.
• Excellent verbal and written communication skills.

Compensation and Benefits

• Competitive salary plus commissions.
• Opportunities for career growth, development, and advancement.
• Comprehensive benefits including medical, dental, vision, life, disability, pet insurance, accident, critical illness, legal, identity theft protection, and telemedicine.
• Company-sponsored 401(k) plan with matching contributions.
• 15 paid time off days and 9 paid holidays annually.

Additional Information

The position is full-time, operating Monday through Friday from 8 AM to 5 PM, located onsite in Raleigh, North Carolina. Candidates must be legally authorized to work in the U.S.; currently, the company does not sponsor employment visas. SimPL Freight Solutions is an equal opportunity employer committed to diversity and inclusion, valuing a workforce enriched by multiple perspectives and abilities without discrimination on protected grounds.