Patient Access and Intake Coordinator

DescriptionAt ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.Job SummaryThe Patient Access & Intake Coordinator plays a key role in facilitating a smooth and efficient patient admission process. This position provides vital administrative and operational support to the Business Development team and the Central Access and Authorizations Team (CAAT), ensuring timely initiation and management of referral activity.Responsible for launching the referral management process, the coordinator oversees admission workflows, gathers and verifies required documentation, coordinates information for necessary approvals, and communicates essential information to relevant departments. Acting as a central liaison between Business Development, facility leadership, and CAAT colleagues, this coordinates admission logistics, confirm readiness to receive the patient, and ensure all clinical and operational details are aligned prior to arrival.This role actively contributes to quality improvement, problem solving, and productivity initiatives within an interdisciplinary team model, demonstrating accountability and a commitment to operational excellence.Essential FunctionsServes as key team member of the new Central Access and Authorizations Team (CAAT), focused exclusively on intake of referrals and building the initial case for patient admission. Responsible for initiating any patient referral by establishing patient account in appropriate referral management platformPerforms a wide variety of typing assignments, including entering demographic information into referral platform and/or Meditech for admissionWorks with business development team to gather patient information, admission and facility details from multiple referral platforms and sourcesValidates data and enters complete details into referral platform, establishing the foundation for successful benefit verification, initial prior authorization and ultimate patient admissionManages the entry of care transition program referrals into appropriate platform and working with business development team to manage those referralsSupports the business development team in coordinating the admission of the patient by coordinating bed assignments and any necessary admission paperwork, in collaborating with designated owner at the facility. Confirms that insurance verification / auth is completeValidates patient account and profile and PIC days in appropriate systems of recordCommunicates specific patient needs for bed, equipment, supplies, pharmacy, and consult services based on information received from business development teamProvides hospital team with needed information on pending/new admissionsCoordinates bed availability with facility house supervisorResponsible for working with the business development team to maintain accuracy and integrity of the pending referral log in the referral platform, which may include:Review and reconciliation of referral log reportsReview and reconciliation of patient accounts in referral management systemsParticipates in continuing education/ professional development activitiesLearns and develops full knowledge of the CAAT Admission Processes and actively seeks to continuously improve them. Learns and has a full understanding of scheduling and pre-register routines in Meditech and any other referral platform utilized by the CAAT team (i.e., Referral Manager)And ad hoc duties as assigned that fall within scope of the CAAT teamKnowledge/Skills/Abilities/ExpectationsTeam player, able to communicate and demonstrate a professional image/attitudeExcellent oral and written communication and interpersonal skillsStrong computer skills with both standard and proprietary applicationsData entry with attention to detailConducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers and othersAdheres to policies and practices of ScionHealthMust read, write, and speak fluent EnglishMust have good and regular attendanceApproximate percent of time required to travel: N/A QualificationsEducationHigh School Diploma or GED requiredAssociates or Bachelors Degree preferredPreference towards a healthcare related area of concentration or be a licensed health care provider or equivalent experience. Licenses/CertificationsNone RequiredExperienceExperience in a healthcare related area is preferred. Work experience in post-acute care a plus.Please mention the word **USEFUL** and tag RMmEwMTo0Zjg6MWMxODo4ODc5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxODo4ODc5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.