Process Improvement Leader - Operations

About the Role

Empire Life is seeking a Process Improvement Leader to join its Operations team, working remotely in Ontario. This role offers an opportunity to contribute meaningfully to a stable, medium-sized Canadian company embracing innovation and leading-edge technology. The company prioritizes work-life balance and fosters a supportive environment to help employees meet personal and professional goals.

Primary Responsibilities

• Lead initiatives aimed at improving key business metrics, collaborating across teams, and using data for tracking success.
• Develop and implement new processes, control systems, reports, and training materials.
• Coach and mentor business leaders, employees, and future Process Improvement Leaders on methodologies and best practices.
• Build strong relationships across departments to support organizational change and achievement of goals.
• Enhance customer experiences by leveraging data analysis, journey mapping, and stakeholder feedback.
• Address challenges by problem-solving and adapting efforts to evolving business needs and constraints.

Candidate Profile

Experience: 1-3 years in relevant fields such as data science, analytics, artificial intelligence, process design, project or product management, operations management, or client management.

Qualities: Demonstrated leadership, ownership, adaptability, rapid learning, critical thinking, and a data-driven approach. Excellent communication, collaborative spirit, customer focus, technical aptitude, and strategic thinking are essential.

Education: Degree in Engineering, Mathematics, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or related discipline.

Additional Details

• Primary office location in Ontario; role supports a remote/hybrid work model based on candidate location.
• English proficiency is required for communication across Canada.
• Recruitment process includes AI screening for keyword and qualification matching, followed by human review.

Compensation and Benefits

• Total target compensation range: $75,319 - $124,260 (includes salary and target bonus).
• Hybrid work arrangement.
• Competitive salary with annual increases.
• Annual bonus program acknowledging company performance and individual contributions (non-sales roles).
• Learning and development opportunities with possible tuition reimbursement.
• Comprehensive employer-funded benefits from day one, including life insurance, health and dental coverage, plus a generous health spending account.
• Flexible work schedules and annual personal health days.
• Four weeks of vacation per year from start date.
• Defined contribution pension plan with employer matching.
• Programs to supplement parental and compassionate leaves.
• Wellness and recognition initiatives sponsored by the employer.
• Cash rewards for employee referrals.

Equal Opportunity and Accessibility

Empire Life is an equal opportunity employer committed to diversity, inclusion, and accessible hiring practices. They encourage applicants from all backgrounds, including those with disabilities, and will provide accommodations throughout the recruitment process upon request.