Project Manager - UK

About Playlist and Mindbody

Playlist creates meaningful life experiences by encouraging people to disconnect from screens and engage in physical, social, and wellness activities. We bring together popular brands like Mindbody and ClassPass to enable individuals and businesses to take intentional action toward fitness, wellness, and other enriching experiences. Mindbody provides technology solutions to empower wellness entrepreneurs and enhance client experiences, driven by innovation and curiosity.

Role Overview

As a vital member of the Implementation Team, the Project Manager will oversee software deployment processes for significant global client accounts. This role involves close collaboration with Sales, Customer Success, and cross-functional teams to optimize procedures, drive operational excellence, and ensure client satisfaction. The Project Manager will interact with a wide range of stakeholders—from executives to frontline staff—ensuring alignment, clarity, and engagement throughout project lifecycles. Internally, this person will facilitate cross-team cooperation by breaking down silos and improving workflows. Externally, they act as trusted advisors helping clients smoothly transition to new solutions and maximize their benefits. Effective communication, influence, and execution will be essential to long-term success for clients and the business.

Primary Responsibilities

• Coordinate various internal resources across departments to guarantee smooth project execution and stakeholder alignment.
• Deliver projects timely, within scope and budget, proactively managing potential issues to maintain progress.
• Collaborate in defining project scope and objectives with all stakeholders for clarity and alignment with business goals.
• Create and update detailed project plans to track progress, dependencies, and ensure transparency.
• Manage changes in project scope, costs, and timelines through strong communication and negotiation to balance priorities and reduce risks.
• Employ project management tools to evaluate performance and report on key milestones based on data insights.
• Identify, assess, and resolve project risks proactively to maintain success.
• Maintain thorough documentation covering decisions, actions, and progress throughout the project.
• Analyze project performance against business objectives to identify areas of continuous improvement.
• Adapt to shifting priorities and business requirements, taking on additional tasks to support team goals.

Skills and Experience

• 2 to 4 years of formal project management experience with proven success executing initiatives from start to finish.
• Fluency in English is essential; proficiency in French and/or Spanish is highly advantageous.
• Possession of PMP certification or related credentials preferred to showcase knowledge of project management best practices.
• Excellent verbal and written communication combined with high emotional intelligence to effectively engage and influence diverse stakeholders.
• Strong analytical and problem-solving capabilities to navigate complex challenges and innovate solutions.
• Exceptional ability to build relationships, maintain composure under pressure, and professionally resolve client concerns.
• Proficient use of project management tools such as Asana, MS Project, or Visio, and supporting software like PowerPoint, Salesforce, and SharePoint for tracking and collaboration.
• Demonstrated accountability and drive to achieve impactful business results.
• Comfortable operating in a fast-paced, ambiguous setting, navigating cross-functional teams, and aligning multiple stakeholders.
• Knowledge of Agile methodologies is a plus, with understanding of iterative and adaptive project management.

Additional Information

We encourage applications from candidates of diverse backgrounds and experiences. We do not discriminate based on any protected characteristics. By submitting your application, you consent to our contacting you via email, calls, and SMS regarding your application and other roles within the company. Message and data rates may apply with the option to opt out at any time.

Note: This description highlights main duties but does not cover every possible task. Additional responsibilities may be assigned to support team and organizational objectives.