Quality Partner

Job Overview

We are seeking a part-time Quality Partner to join our Quality Improvement and Risk team based at our Head Office in Ringwood, Victoria, located on the lands of the Wurundjeri People. This is an ongoing role (0.8 FTE) from Monday to Thursday with some hybrid working options available. The position offers generous Not-for-Profit Salary Packaging benefits of up to $18,550 annually.

Key Responsibilities

• Facilitate accreditation processes and assist programs in meeting regulatory and quality benchmarks.
• Oversee quality governance systems, risk management, and service quality enhancement initiatives.
• Analyze organizational data and performance trends to uncover improvement opportunities supporting evidence-based decisions.
• Collaborate with various teams to implement sustainable quality improvement projects.
• Manage incident and feedback processes focused on customer safety and excellence in service delivery.

Candidate Profile

The ideal candidate will have a strong background in quality improvement, clinical governance, and risk management within the healthcare sector. They will thrive in a collaborative environment that values continuous improvement and customer-focused outcomes.

• Minimum of 3 years healthcare experience.
• Proficiency in quality assurance, clinical governance, or risk management practices.
• Knowledge of continuous improvement methodologies, quality systems, and accreditation standards.
• Skilled in data analysis, trend identification, and report generation.
• Strong communication, stakeholder engagement, and relationship management skills.
• Ability to manage multiple priorities and collaborate effectively with diverse teams.
• Customer-centric and committed to service enhancement.

Additional Advantages

• Degree in Quality Improvement, Quality Management, Health Management, or related fields.
• Experience participating in healthcare or community service accreditation activities.
• Familiarity with the National Safety and Quality Health Service Standards and similar quality frameworks.
• Advanced skills in audit, reporting, or data analytics.
• Experience handling clinical incidents and complaints management.

Benefits

• Inclusive and supportive workplace culture with dedicated colleagues and leadership.
• Enhanced take-home pay via Not-for-Profit Salary Packaging, including additional tax-free allowances for meals and entertainment.
• Access to discounted memberships for gyms, pools, and fitness centers through the Fitness Passport program.
• Opportunities for vehicle cost management via novated leasing.
• Wide career advancement options across over 200 programs nationwide.
• Generous leave entitlements including five weeks annual leave, sick and carer's leave, family and domestic violence leave, plus the option to purchase extra leave.

Additional Information

For more details about this role or confidential discussions, please contact the Quality Improvement and Risk Manager. The application deadline is Wednesday, 5th August 2026. Applications will be reviewed on receipt, and interviews may be conducted during the posting period.

Inclusion Commitment

We are dedicated to fostering a workplace environment that respects diversity and inclusion, supporting Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, individuals with disabilities, people from varied cultural and faith backgrounds, and all age groups and genders. We maintain a child-safe organization with zero tolerance for abuse, prioritizing the safety and well-being of children and young people.