Retail Manager

Role overview

This position is based in Riyadh, Saudi Arabia, and requires regular travel to other cities. The Retail Manager will oversee the overall performance, execution quality, and day-to-day coordination of the retail store network, working directly with store managers and store teams.

The role is centered on improving sales through KPI monitoring, disciplined operations, an active on-ground presence, and consistent execution in a luxury fragrance retail setting. It is best suited to someone who enjoys a practical leadership role, has a strong interest in retail, people, and fragrances, and performs well in a fast-moving, high-growth business.

Key responsibilities

• Take full accountability for retail performance across the stores under supervision.
• Monitor and interpret key performance indicators such as sales, conversion, ATV, UPT, productivity, and profitability.
• Push store teams to meet sales and performance goals.
• Convert performance information into clear actions that lead to measurable improvement.
• Hold regular performance discussions with store managers.
• Maintain a results-focused mindset and a commitment to ongoing improvement.
• Serve as the direct reporting manager for store managers and store teams.
• Communicate goals, priorities, and expectations clearly and consistently.
• Keep track of store execution, discipline, and overall performance.
• Manage performance issues in a structured, objective, and solution-oriented way.
• Support hiring, onboarding, and performance management in partnership with HR.
• Oversee the operations of existing stores and keep the retail network running smoothly.
• Make sure stores are always prepared for business.
• Spot operational problems and put workable fixes in place.
• Ensure compliance with company processes, mall rules, and brand standards.
• Track maintenance, repairs, and other operational requirements.
• Maintain frequent field visits across Riyadh and other regions.
• Assess stores based on sales performance, execution, merchandising, and overall condition.
• Share clear written follow-up actions after each visit.
• Step in and support stores whenever additional help is needed.
• Ensure merchandising reflects luxury positioning and brand expectations.
• Review displays, testers, POSM, and product presentation.
• Keep visual execution detailed, polished, and consistent.
• Coordinate with brand partners on product launches and merchandising changes.
• Use merchandising to support commercial results.
• Take an active role in new store openings.
• Support operational readiness, staffing, and execution for launches.
• Help ensure new stores open smoothly and stabilize quickly after opening.
• Contribute to expansion plans for the retail network.

Candidate profile

The ideal candidate is passionate about retail, customer-facing teams, luxury products, and fragrances. They should be highly data-driven, practical, proactive, and comfortable making decisions based on facts.

The role calls for someone who pays close attention to detail, works with strong execution discipline, and can manage several stores and priorities at once. Adaptability and a hands-on leadership style are important in this fast-paced environment.

Education and experience

• A bachelor’s degree in Business, Management, Marketing, Retail Management, or a related area is preferred.
• Relevant professional experience in retail management may be accepted in place of formal education.
• Prior experience managing retail stores with direct reporting lines is required.
• Experience handling multiple stores is an advantage.
• Background in luxury, premium, or fragrance retail is strongly preferred.
• A solid understanding of retail KPIs and operational performance is needed.
• Frequent travel should be acceptable for this position.

What the company offers

• An important leadership position in a fast-expanding retail network.
• The chance to directly influence performance, execution, and growth.
• Exposure to luxury brands and fragrances.
• A dynamic workplace with strong opportunities for development.

Additional information

This role is hands-on and performance-driven, with direct responsibility for retail execution across the network. Frequent travel is an ongoing part of the job, and the position requires strong field presence and close coordination with store-level teams.