Scheduler

About Home Instead

Home Instead – serving Market Harborough, Oadby, Corby & Rutland – is an award-winning home care provider rated Outstanding by the CQC. They offer hourly and live-in support aimed at helping adults live safely and comfortably at home, while reassuring families their loved ones are cared for by compassionate professionals. This family-run company emphasizes matching Caregivers to clients based on shared interests, fostering strong, trusting bonds. Known for reliability and a caring approach, they provide person-centred care with minimum one-hour visits to ensure unhurried meaningful support. Their comprehensive training equips Care Professionals to deliver exceptional care, tailored to enhance clients’ quality of life.

Role Overview

The Scheduler plays a vital role in managing and creating efficient schedules for clients and Care Professionals. This position is office-based in Oakham, with standard hours Monday to Friday, 9:00am to 5:00pm, and occasional weekend or evening on-call duties as part of a rota.

Key Responsibilities

• Develop and maintain effective schedules considering travel times, holidays, trainings, and unforeseen changes.
• Respond swiftly to schedule changes and communicate with relevant team members.
• Collaborate with client services to match Care Professionals with new clients and arrange introductions.
• Ensure continuity by scheduling the same Care Professional at consistent times each week when feasible.
• Build strong relationships with clients and Care Professionals to foster positive experiences.
• Coordinate with recruitment to maintain sufficient staffing levels for current and future needs.
• Work closely with the Care Team to resource and schedule care packages promptly.
• Manage electronic scheduling databases with accurate client and caregiver information.
• Confirm visit details, rates, travel, and expenses in preparation for invoicing and payroll.
• Comply with Home Instead’s Equality, Diversity and Equal Opportunities Policy.
• Perform additional duties crucial to business operations as required.

Candidate Requirements

• Experience in scheduling within home care or similar sectors.
• Proficient with IT systems, including Microsoft Office or Google Suite, and customer relationship management software, with a willingness to learn new tools.
• Strong communication skills with a positive, resilient attitude.
• Excellent organisation and prioritisation abilities, capable of working calmly under pressure.
• A dependable team player with meticulous attention to detail.
• Capable of multitasking and working independently to meet deadlines with analytical skills.
• Comfortable engaging confidently with clients and colleagues.

Additional Information

This full-time office role involves participation in a one-in-five week on-call rota for occasional weekend or evening duties. If you thrive in a fast-paced environment and seek a varied role within a supportive team, Home Instead welcomes your application.