Security Officer

About Raffles Hotel Singapore

Raffles Hotel Singapore stands as one of the last remaining classic 19th-century hotels worldwide, impeccably maintained both inside and out. It offers a unique blend of luxury, rich history, and refined colonial architecture combined with superior service. This iconic hotel delights guests with its luxurious suites, elegant social areas, and award-winning dining venues, making it a must-visit destination in Singapore that radiates a sense of grand historical charm fused with modern city allure.

Role Summary

The Security Officer is responsible for implementing and maintaining safety protocols in accordance with the expectations of hotel management.

Key Duties and Responsibilities

• Manage the Control Room operations, including verifying visitors, guests, and contractors and issuing passes post-verification.
• Distribute and log departmental keys after verification, and confirm their return.
• Document and report all security incidents in the Security Management Occurrence log.
• Respond to telephone inquiries courteously and professionally.
• Record and photograph lost and found items, then hand over to Housekeeping if unclaimed.
• React promptly to fire alarm triggers, coordinate with emergency response teams, and complete Fire Alarm Bell Activation Reports.
• Assist with evacuations when required.
• Manage the electronic parking system, including generating daily revenue and settlement reports.
• Perform any other tasks assigned by Security Supervisors or Managers and be prepared to serve as a CERT member as needed.
• Conduct static security duties, such as maintaining a peaceful environment, greeting guests, monitoring traffic and parking, and ensuring authorized access and parking compliance.
• Patrol hotel grounds and buildings regularly for crime prevention, disturbances, and property safety.
• Provide security escorts for finance-related activities and assist during major events or VIP visits.
• Prepare to serve as a CERT member and First Aider during emergencies.

Qualifications and Candidate Profile

• Registration as a Security Officer with the Police Licensing & Regulatory Department (PLRD) and possession of a valid PLRD security license.
• Completion of secondary education and WSQ Certification in Security Operations.
• Certified in First Aid, CPR, and AED.
• Certified as a CERT member under Singapore Civic Defence Force (SCDF) High Risks Installation Tier 1 guidelines.
• At least 2 years of related experience within the hotel industry.
• Outgoing nature and ability to maintain composure under pressure.
• Willingness to learn new skills and knowledge.
• Proficient in spoken and written English; additional language skills are advantageous.
• Familiarity with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is beneficial.
• Strong interpersonal and communication skills suited for interacting with all employee levels.
• Service-minded with attention to detail and a curious approach.
• Ability to work cooperatively in a team environment and independently with good initiative.
• Adaptable to change and flexible in a dynamic setting.
• Self-motivated with computer literacy as a plus.

Additional Information and Benefits

• Five-day work week.
• Duty meals provided during shifts.
• Access to colleague discounts and special room rates at Accor hotels worldwide.
• Flexible benefits including dental, optical, vacation expenses, and children’s education support.
• Medical and wellness programs.
• Comprehensive insurance coverage.
• Opportunities for career growth locally and internationally.
• Access to holistic learning and development programs.