Senior Technical Product Manager - Integrations

About Auror

Auror is on a mission to empower the retail sector to combat theft and organised retail crime, a global issue causing $150 billion in losses annually. Founded 12 years ago in New Zealand, Auror partners with top retailers across the US, Canada, Australia, New Zealand, and the UK to link intelligence and people in order to reduce crime and enhance community safety. The company embraces technology and AI innovations to improve crime detection, customer support, and internal operations responsibly, encouraging all employees to explore AI's potential to enhance their work.

Role Overview

The Senior Technical Product Manager (Integrations) will lead the development of Auror’s platform to unify retail crime prevention data sources. This role focuses on expanding and enhancing integrations with other retail crime prevention technologies and ecosystems, including the Retail Crime Intelligence Hub. Your role involves driving product growth, strategy, and execution, while responsibly leveraging AI to deliver impactful customer outcomes.

Responsibilities

• Engage directly with customers, integration partners, and internal stakeholders to understand problems, requirements, and technical constraints, serving as the advocate for customer needs throughout the product lifecycle.
• Collaborate with stakeholders to align the integration product strategy with customer needs and company goals, owning the vision and roadmap.
• Ensure timely delivery of high-quality products by working closely with engineering, design, data, and commercial teams, while coordinating go-to-market efforts to maximize adoption.
• Monitor industry developments and emerging technologies to foster innovation and maintain product competitiveness.
• Lead strategic decisions ensuring product-market fit, scalability, value delivery, and return on investment by analyzing commercial impacts and competitor dynamics.
• Identify opportunities to incorporate AI thoughtfully and ethically into the platform in collaboration with cross-functional teams.
• Define and track key product performance metrics and communicate results and insights to stakeholders and the broader company.

Requirements

• Proven experience in delivering enterprise-grade B2B SaaS products to the market.
• Strong customer-centric focus in product roadmap development and solution design, anticipating current and future customer needs.
• Ability to operate strategically at a high level and execute hands-on to complete initiatives.
• Experienced in leveraging data to guide product improvements and strategy decisions.
• Exhibited strategic thinking capability and success contributing to product strategy formulation.
• Solid commercial acumen with experience in managing financial aspects of product lines.
• Strong execution skills with a record of shipping fast, high-quality products.
• Technical background with notable experience in integrations and working with APIs.
• Excellent verbal and written communication skills with high empathy and social intelligence tailored to diverse audiences and stakeholders.
• Proactive, organized self-starter with strong focus and a bias towards action and progress.

Preferred Qualifications

• Experience with platform or API ecosystem products.
• Exposure to global scale products and managing teams across multiple regions and time zones.
• Experience innovating with AI and machine learning technologies.
• Background in collaborating with partner service providers to optimize customer value.

Diversity & Inclusion

Auror is committed to fostering a diverse and inclusive environment, promoting respect and opportunity for all individuals regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical ability, veteran status, or age.

Benefits

• Competitive salary ranging from NZD 145,000 to NZD 210,000 depending on experience level (IC4 to IC5).
• Annual performance bonus eligibility of NZD 5,500 if revenue goals are met.
• Employee share ownership in a mission-driven company.
• Flexible work culture with emphasis on work-life balance.
• Reduced work weeks with Friday afternoons off at full pay.
• Comprehensive health insurance fully covered by Auror.
• Support for mental and physical wellness, including wellness days and up to NZD 750 for expert health sessions annually.
• Generous parental leave: 12 weeks for birth parents and 6 weeks for non-birth parents, applicable from day one.
• Opportunities for personal growth through courses, conferences, and events.
• Team engagement via regular lunches and social activities during work hours.