Service Delivery Coordinator

Why You Will Enjoy Working With Us

At Programmed, employees benefit from a competitive pay package with annual reviews based on performance and compensation. Enjoy exclusive perks including discounts at over 600 retailers such as Woolworths and Supercheap Auto. We invest in your professional growth by offering access to certifications, webinars, mentorship programs, practical training, and continuous development opportunities. Your health and wellbeing are a priority, reflected in our strong safety culture, generous paid parental leave, an Employee Assistance Program, and wellbeing initiatives supporting you and your family. Join an expanding, supportive team engaged in a nationally significant infrastructure contract with a promising workload pipeline.

About the Role

Following a phase of growth, we are seeking a Service Delivery Coordinator for our Facility Management division to support the Transpower contract from our Petone office. Reporting directly to the National Manager, you will play an integral role in managing the daily operations of field teams across three regions. Acting as the primary coordination hub among technicians, subcontractors, Service Delivery Managers, and customers, you'll ensure that maintenance tasks are executed effectively, precisely, and on schedule.

Key Duties

• Schedule and coordinate reactive and planned maintenance jobs via Maximo and Dynamics 365.
• Offer daily operational and administration support to Service Delivery Managers and facilities technicians.
• Manage coordination of subcontractors, materials, travel, and resources to facilitate service delivery.
• Oversee work order assignment, completion, and reporting using the Computerised Maintenance Management System (CMMS).
• Handle vendor invoicing, purchase orders, credit card reconciliation, timesheets, and cost allocation with accuracy.
• Communicate effectively with customers, subcontractors, and internal teams to address queries and ensure smooth service operations.
• Participate in monthly operational meetings with Transpower, document meeting minutes, and follow up on action items.
• Attend toolbox meetings and assist with internal and external audit processes.

Qualifications and Skills

• Previous experience in operational support, service coordination, or administrative roles.
• Strong administrative capability with great attention to detail.
• Proficiency in processing invoices, purchase orders, timesheets, and managing operational expenses.
• Solid experience with Microsoft Outlook, Word, and Excel.
• Familiarity with CMMS, ERP, or work management software such as Maximo or Dynamics 365 is highly desirable.
• Excellent communication skills, both written and verbal.
• Effective organizational and time management skills to prioritize multiple tasks.
• Ability to operate both independently and collaboratively within a close-knit team environment.

About Programmed

Programmed is a premier provider of operations and maintenance services across diverse industries like education, healthcare, infrastructure, manufacturing, transport, and mining throughout Australia and New Zealand. Our Facility Management division delivers wide-ranging facilities management solutions, from routine maintenance to managing extensive infrastructure networks. We are dedicated to cultivating our people, offering flexible career pathways, and fostering a safe, inclusive workplace where everyone can flourish.

Join Our Team

If you are ready to contribute to building exceptional people, fostering strong client relationships, and supporting vibrant communities, we encourage you to apply today.

Our Commitment

We uphold a Zero Harm workplace culture in all our operations. Embracing diversity, inclusion, and equity, we strive to form a workforce that reflects the communities we serve. Applications from individuals of all backgrounds, cultures, genders, ages, sexual orientations, and abilities are warmly welcomed.