Shopify Specialist

About GK Hair

GK Hair is a leading global brand in the professional haircare industry, trusted by salons and stylists across over 80 countries worldwide. The company is known for its innovation, premium product quality, and customer satisfaction. GK Hair operates an expanding international e-commerce network across North America, Europe, the Middle East, Asia-Pacific, and additional regions.

Role Overview

We are seeking an experienced Shopify Specialist to oversee the management, optimization, and expansion of eight Shopify stores operating globally. This role involves hands-on management of order processing, product and catalog updates, inventory coordination with international third-party logistics warehouses, ERP integration, and collaboration with teams in marketing, customer service, and logistics across multiple countries and time zones.

Key Responsibilities

• Administer daily order processing across all Shopify stores worldwide.
• Create, maintain, and improve product listings, collections, pricing structures, and promotional campaigns for diverse regional storefronts.
• Manage accurate product images and descriptions ensuring brand consistency in various markets.
• Monitor and respond appropriately to customer reviews.
• Maintain detailed sales and consumption reports spanning multiple regions and currencies.
• Track inventory levels across 3PL warehouses located in the USA, UK, Europe, UAE, KSA, Canada, Australia, and other regions.
• Handle manual order processing during synchronization issues with logistics partners such as Flexport, Locad, Emmjay, Parcel Ship, CSS, WAPI, and E-Shipper+.
• Update warehouse kit information, VTB sheets, and pricing in multiple currencies.
• Ensure ERP systems reflect accurate product and order data for all international locations.
• Manage promotions, coupon codes, and offers for distributors and salons across all operational markets.
• Prepare and distribute performance reports daily, weekly, and monthly to global leadership.
• Monitor critical e-commerce KPIs including conversion rates, average order value, fulfillment accuracy, and stock-out rates, and address issues proactively.
• Resolve order-related and address discrepancies through coordination with customer support and warehouse teams.
• Manage special order types including drafts and replacements.
• Collaborate with global customer service teams to address sales inquiries.
• Partner with the marketing team to implement campaigns, flash sales, and seasonal promotions, ensuring timely updates of pricing and catalogs using Shopify’s tools and apps.

Qualifications and Skills

• Bachelor's degree in Business, E-Commerce, Supply Chain Management, or a related discipline.
• Minimum of three years of practical experience working with Shopify, preferably managing multiple stores or international/global storefronts.
• Proficient knowledge of Shopify administration, Shopify plugins and applications, ERP systems, and third-party logistics integrations.
• Good understanding of order lifecycle management, inventory synchronization, and multi-currency and multi-regional Shopify store setups.
• Advanced competency in spreadsheet software such as Microsoft Excel or Google Sheets, particularly for handling and consolidating large datasets from multiple markets.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication skills to effectively coordinate with cross-functional, global teams across several time zones.
• Ability to multitask, prioritize workload, and manage deadlines efficiently across multiple stores and projects.

What We Provide

• A competitive salary paid in USD.
• Enrollment in EOBI and Provident Fund schemes.
• Punctuality incentives.
• A chance to contribute to a rapidly expanding global e-commerce brand presence in over 80 countries.
• A collaborative and supportive international work environment.
• Prospects for professional advancement within the global e-commerce sector.

Additional Information

Candidates must be ready to commence employment immediately to be eligible for consideration.