Store Manager

Overview

Catbird is seeking a seasoned retail Store Manager to lead operations at its newly opening Chicago location. This pivotal role encompasses driving store sales, managing personnel, and refining processes to enhance customer experiences and foster business growth.

About Catbird

With over two decades in operation, Catbird has established itself as a renowned destination for gifts and jewelry. Originating in Brooklyn, NY, the brand attracts a global clientele to its physical stores and curated online presence. Catbird's own jewelry line is crafted locally in Brooklyn using ethically sourced materials and conflict-free stones, overseen closely by skilled in-house jewelers. The company proudly supports local manufacturing and holds certifications including CFDA membership, Made in New York, and No Dirty Gold.

Core Responsibilities

• Provide outstanding customer service directly on the retail floor, actively engaging with shoppers and setting high standards for the store's customer experience.
• Lead, coach, and develop store staff ranging from entry-level associates to assistant managers, ensuring service excellence and readiness to resolve customer concerns.
• Foster a positive employee environment by recruiting, onboarding, and nurturing a motivated, customer-focused sales team.
• Communicate effectively through clear, kind feedback and timely information sharing within the team and upward to management.
• Efficiently schedule staff shifts aligning with business demands, employee availability, and time-off requests, while managing payroll targets.
• Manage multiple priorities adeptly, embracing change and focusing on solutions to support continuous growth.
• Analyze sales and business metrics regularly to adjust strategies and boost team performance toward achieving key objectives.
• Oversee store operational compliance, including payroll and expenses, inventory control, and maintaining visually appealing displays.
• Proactively collaborate with management and business partners to resolve issues, generate ideas, and enhance store experiences.

Candidate Profile

• Minimum four years of leadership in retail, managing teams of 10-25, with a strong focus on creating respectful, organized work environments.
• Skilled in prioritizing tasks amidst competing demands and flexible regarding hours, including weekend availability.
• Proficient in staff scheduling and business report analysis, with familiarity in Google Office applications such as Docs and Sheets.
• Passionate about customer service and spends over half of work hours engaging customers on the sales floor.
• Experience with jewelry sales or client engagement is advantageous.
• Capable of meeting physical demands like extended standing, light lifting, and repetitive motions; accommodations available upon request.

Benefits and Perks

• Comprehensive health insurance coverage.
• Paid vacation and sick leave.
• 401(k) plan with employer contributions.
• Support for professional development through stipends.
• Holiday pay and paid parental leave.
• Additional benefits and bonuses.