Student Support Administrator

About FutureLearn

FutureLearn is dedicated to lifelong education, empowering learners globally to enhance their careers and futures. Partnering with over 260 prestigious institutions and industry leaders, we offer high-quality, flexible online courses and degrees to a global community of 20 million learners. Our mission extends beyond teaching skills; we aim to transform lives through personalized career-based education, striving to become the leading AI-powered learning platform and Online Program Manager.

Role Overview

The Student Support Administrator plays a crucial part in facilitating smooth academic and administrative processes for students and staff. This includes managing enrolments, deferrals, withdrawals, and delivering timely communications, especially during examination periods. The role requires prompt, supportive responses to student inquiries and clear guidance on academic policies to ensure an excellent student experience.

Key Responsibilities

• Administer student enrolments accurately, ensuring module registration aligns with attendance and enrolment status.
• Assist students with academic procedures such as deferrals, withdrawals, and progression queries.
• Disseminate important updates, deadlines, and announcements through student platforms and messaging channels.
• Respond swiftly and professionally to student queries during exams and submission deadlines.
• Provide transparent guidance on academic policies, enhancing the student journey.
• Collaborate with the Student Administration and Support Manager to refine processes and uphold service quality.
• Coordinate with internal teams to address student issues and support academic advancement.
• Supply regular updates to Programme Leaders.
• Keep detailed records of student interactions and administrative activities.
• Identify complex issues requiring escalation to appropriate stakeholders.

Candidate Profile

• Experience in customer service, student support, or relevant administrative roles.
• Excellent organizational skills and meticulous attention to detail.
• Strong command of written and spoken English communication.
• Capability to handle multiple priorities effectively in a dynamic setting.
• Proactive problem-solving abilities.
• Basic project management skills and experience in juggling various workflows.
• Team-oriented mindset with the ability to collaborate cross-functionally.

Additional Information

If interested, applicants are encouraged to submit a CV with a motivation statement explaining their fit for the role. For recruitment process accommodations, applicants can contact jobs@futurelearn.com. FutureLearn is committed to diversity, inclusion, and equal employment opportunity regardless of demographics or background, fostering an inclusive workplace where everyone can bring their full selves.